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“I really like this bank, it’s warm and welcoming, with superb customer service. Love the fresh coffee. They also have notary services for members for free. I like to acknowledge Damaris Galindo, the traveling assistant manager there. She is super friendly, fast and knowledgeable. We went to her for notary service related to our home, she welcomed us, went through all the docs, helped us clarify with our lawyer a section that was unclear, and completed everything for us in timely manner. We are so grateful to Damaris and to the bank.???”
“This is a great bank... it's that simple. It's great because the staff truly wants to help their customers. I visited the branch a week ago for the first time to deposit an insurance refund check. The teller, Jennifer Robles, was super friendly and very competent. I reached for my driver's license... oops... I had forgotten to bring my wallet. No problem. Jennifer confirmed my ID through records on file and finished the transaction lickety split.Today, I visited the Redwood City branch, again. As trustee for my mom's estate, I stopped by to close out her account. As luck would have it, Jennifer was my teller, again. This was only the second time I had been inside this branch and she remembered me. There was a glitch with a utility charge on the account, but Jennifer quickly enlisted the help of branch manager, Heherson "John" Balico to solve the problem. He surmised that a utility payment had been charged twice in error and he credited the second charge back to the account. It was such a relief to have a banking professional trying to help me instead of shrugging and saying there was nothing the bank could do. John impressed me as being someone who is genuine and who is committed to doing the best job for each customer he meets.Well, it was time to go back to Jennifer. She prepared a cashier's check to close out my mom's account... no charge. The entire time spent inside the branch was a super positive experience. Banks are largely the same. There's not a whole lot of difference in their services, but what makes a difference is the people working inside the bank. If you live in or near Redwood City, I recommend you take a look at Bank of the West. Jennifer, John and the rest of the staff will treat you right.”
“I went inside this branch to make a withdrawal. I was immediately greeted and asked if I needed help. The manager, Marla, was so nice and friendly and knew exactly what I needed. She handled everything perfectly. I was impressed with her professional manner and astuteness. I am glad I bank with an institution that knows how important customer service is.”
“I have worked with Fiel Umengan from Provident CU for close to a decade. He has supported me through multiple car purchases, refinances, and general questions regarding vehicle purchases / loans.
He is beyond professional, and has always worked diligently to secure funding quickly when I have needed it, at the best possible rate, which has easily made me a long term customer.
My experience paying for the loans themselves has always been smooth as well, including Provident's handling of DMV paperwork from purchase through the payoff process.”
“Friendly employees and a nice office.
One thing to improve: add a ticket machine so that you do not need to wait in a line for a teller, so that the teller registers you to be in line, if you need to go to the cubicle to speak with an employee. If you find it confusing, it is.”
“I'm so satisfied in having a local bank which treats me like a human being! They're friendly, they're knowledgeable about your portfolio and not pushy on investment products unless you are really in a position to make a change, they contact you directly if something needs to be handled rather than having an ai chatbot message you without further contact, and they get you in and out if you really just need to get something done quick.”
“Flanda is the sweetest banker I've ever met in my life she does everything with a lot of love and patience I really recomand everybody to enjoy her service and to join PNC as they really trustworthy compered to other banks”
9AM - 4PM
1875 Virginia Avenue, Redwood City
Banks
“To the Manager and the teller (my apologies im terrible with names) just a heads up. Thank you fellas for being so patient with me. And showing me how to use the digital side of banking. Losing a wallet is headache enough. Taking the time to show me something new and then helping me goes hard in my book. 10/10 gents! Thank you. I truly appreciate it.”
“I was able to easily set up an appointment on my WF mobile app. My appointment was not for me, but for my daughter who I had opened a checking account for online. Before setting the appointment up, I looked at the reviews first to see what type of customer service we would expect to encounter.
So many bad reviews, how? ??♀️
Our experience was GREAT! I was contacted by Abdil who was going to be assisting me with the request. He was very professional on the phone and informative before my daughter met him a few hours later for our scheduled appointment.
Our in person appointment with Abdil was a positive and was a wonderful experience. Prior to that we started to have negative thoughts about Wells Fargo with some confusion we had and it turned out, we had nothing to worry about after meeting with Abdil. My daughter and I left confident, reassured and received the confirmation we needed!
Thank you, Abdil for your professionalism and providing great customer service.”
Open 24 hours
528 Woodside Rd, Redwood City
Banks
“After waiting for long hours in line at Bank of America , I came back to Woodside Chase. GREAT SERVICE, efficient, professional, kind & courteous. Just ask for the Manager, MARIA SEVILLA. Very proud of her management!”
10AM - 5PM
1105 Veterans Blvd, Redwood City
Banks
“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”
“Ahmad showed exceptional professionalism and truly went above and beyond to assist me at the Chase branch. From just a few days after my move to the US., he took the time to clearly explain the entire process of opening my checking, savings, and credit card accounts. Despite a few obstacles with the credit card, he remained patient, proactive, and ultimately made everything work smoothly. I sincerely appreciate the support .thank you, Ahmad.”
9AM - 4PM
250 Redwood Shores Pkwy A, Redwood City
Banks
“Thank you so much to Efren! I came in today after getting a letter in the mail and he helped me so much. Such a great branch and very friendly service. I hope to come here more often for any banking needs. Efren was so helpful and highly recommend.”
“So I'm leaving this review because this is not my go to bank. However Maria Delluchi, she made my Christmas by helping me out with a personal loan to pay off my credit card at half of the interest. Not only did she recommend it but helped me through the whole process the whole time with a smile on her face! Theresa also helped out with a few papers n with the wifi 4 my bank app. These 2 ladies not only helped me out but put a smile on my face. Bankers like these are the definition of great customer service. Thank you again ladies - merry Christmas ??.”
9AM - 5PM
2300 Broadway, Redwood City
Banks
“Chase Bank is awesome. I admire the service I receive , I
Very much happy the crews are very good and respectful. You can trust rest assure your money is safe , they do there job very well.””
“this wf is so close to where i live and yet i didn't even go until just a couple weeks ago! i guess i'm always stopping by wf wherever i happen to be shopping or running errands, which is not close to home!this location is a bit smaller than others, and the parking lot size is reflective of that as well. fortunately for me, someone just left so i took their spot! it was a weekday around lunchtime, so there was a fair number of customers inside, waiting in line, but i didn't have to wait too long since most of the teller stations were occupied.i had a pretty simple withdrawal request, $100 as a single $100 bill. but when i communicated this to the teller, she gave me a bizarre look like i made a very strange request, so i asked what was wrong. she said that she thought i wanted $100,000! mind you, she wrote this on a piece of paper instead of saying it aloud, which i can understand since we're inside a bank, but i was a bit taken aback, and immediately told her no, just $100 (no extra zeroes!) we both had a laugh about it after we cleared this up! this was probably the funniest experience i ever had inside a bank!”
“Great service, my go-to bank!! Maria, the branch manager, has always been very sweet and a team player. Just by the way she interacts with her team and people, you'll see that treats you like a human being. Never long lines, if there are, you're not in one long, at all. Everyone is helpful. They have a nice parking lot, with shade all over. Also, a walk-up ATM and ATM in the lobby and when you first walk in. I'm not disappointed... I don't think you'd be either.”
“A member of Montera (SMCU) for over 10 years now. This 5 star review is because Ashley (1525) was polite and courteous. As soon as she started helping me she greeted me, maintained professionalism from start to finish, and most importantly, left an impression of a true friendly service. I understand that it is something simple, but nowadays something as simple as that has become rare.”
“You guys are doing a really good job. I really appreciate all you guys done for me over the years since I had you guys I really like your guys‘s bank Montera credit union. Hope you guys stay open for a very, very long time and you guys are a good bank. I really like you guys I’m gonna stay with you guys for a long, long time.”
10AM - 5PM
1073 El Camino Real, Redwood City
Banks
“I just started banking here and so far so good. The bank tellers are cool & easy to talk to. The Branch Manger is great & he will help you get stuff done.”
9AM - 5PM
700 Jefferson Avenue, Redwood City
Banks
“This has to be the fastest bank of America I've been to, there was a very long line, I thought ooohhhh noooo. But it went so fast. Props to the tellers here. They need a raise!!!”
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“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”