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9AM - 5PM
3000 El Camino Real Ste 100, Palo Alto
Banks
“I’m writing to highly commend Adam Brown (Senior Branch Manager) at the Palo Alto branch.
He recently assisted me with a notarized letter and was exceptional. Adam was professional, incredibly helpful, and handled everything perfectly. His outstanding service made my visit seamless. Thank you, Adam!”
“Fast, thorough, detail oriented and accurate. My experience with the Stanford Credit Union folks could not have been better.
Last week stopped by their main office at Embarcadero Road in Palo Alto to open an account and apply for vehicle financing. Martha helped us with onboarding. She knows what's needed and got me taken care of quickly. Mo took over the vehicle finance and she did an amazing job as well. Highly recommend Stanford Federal Credit Union for any banking or finance needs.
Thank you SFCU team!!”
“I just had a wonderful experience at the Wells Fargo branch in Midtown. I had a challenging transaction that required a lot of perseverance on the part of both the branch manager and the teller. Both people were very kind, conscientious, and thorough throughout the process, resulting in accomplishing our goal. I wish to thank them for their help and look forward to continuing my use of the Midtown branch.”
“Good afternoon!
I am already a customer of this bank, and I came back to open an account for my new company. Many thanks to Sevda Pernova, she is a true professional! Sevda kindly helped me open the account.
The branch itself looks stunningly beautiful and conveys an atmosphere of history.
All the bank employees are very friendly, and I was very pleased with my visit.
I sincerely recommend this bank.”
“I had a wonderful experience here! The staff, particularly a gentleman who efficiently organized everything, was excellent at communicating the waiting times to each customer. Additionally, there was an elegant lady (bilingual speaker) who provided exceptional and considerate service. She was very patient and thorough in explaining how to open a new bank account.”
“Had a great experience being helped by Paola opening up a bank account. I’m not the type to write a review down but she was immensely helpful and understanding of my situation. Was in and out so quickly due to her prompt service I was even able to return to work.
Great customer service, glad to open up an account with you guys!”
10AM - 5PM
250 University Ave, Palo Alto
Banks
“I always have a great experience here. The staff is welcoming and professional, and Daniela the teller is AMAZING, she is super knowledgeable, fast, and genuinely helpful. She makes everything so easy. Highly recommend this branch!”
“Although I’m considering moving my primary banking elsewhere (WF is simply too big), I did have a great experience with Felicia at this branch. She helped me same day without an appointment and was responsive to follow up asks via phone.
Thanks Felicia!”
“Jing and the staff here are absolutely amazing. 10/10 service - they know what they’re talking about and go out of their way to proactively find solutions.
Not going anywhere else.”
“Brian C. is an excellent employee; he is helpful, cordial, competent, and respectful. His GREAT customers' services need to be recognized and commended. Thank You, Tech CU @Palo Alto !”
“Swooped and guided by Ms. Anju Nigam, the branch manager, I was welcomed to the office to help me understand the latest rates for longterm deposits. Though most transactions can be managed at the ATM or online, there is a continued need for human judgment and personal clarification of the "small font" details that impact, deposits, withdrawals and penalties. Most importantly, especially in these uncertain financial times, one needs guidance to plan emergency access with least hassle and cost. Ms. Nigam was patient, cool, collected, low-key and carried a conversation discreetly and preserving the "sanctity" of our conversations. Best of all, in offering personalized service, she helped us bon as we chatted about our grandchildren. Thank you!”
“Great customer service, went to withdraw money from Pay Pal account and Kalpana offered me an account and am very happy I did. She did an exceptional job helping me in every way and helping me set up my online account. Thanks!”
“I want to thank Cynthia Monterroso for the customer service she provided to us. She highly represents values like going above and beyond to help a customer, being always open and customer oriented. I trust Chase will overcome any difficulties if they continue to hire and train such employees.”
“great new addition to marsh manor shopping center! i'm at this shopping center 2-3 (sometimes 4) times a week to practise yoga, and this branch is just a few doors down, super convenient if i need to grab some cash or speak to a rep since this is a full-service banking center. they've been open for 3 weeks, but their grand opening was yesterday, may 14, 2018. i stopped in to take care of a few things, and was assisted by 3 different team members who were friendly, courteous and only too eager to assist. everyone there seemed quite happy to be in this new location...heck, i would be too if everything was sparkling and brand-spanking new! parking can be a tad tricky depending on the hour of the day...in the morning, there's usually plenty of parking, but later in the day, be prepared to circle or possibly park on the street since this shopping center gets pretty full in the late afternoon/evening.”
“Paul Sun is my banker, who moved to the Palo Alto office after the Mountain View location closed down. I have worked with Paul the past 3 years and I have always found him terrific! Paul is consistently very professional and resourceful and he always considers what's in my best interest and the best interest of my family. He is why I will continue to consider Wells Fargo my primary bank, and why I am loyal to Wells Fargo, even though I have accounts at other banks. Thank you, Paul, for all that you do!”
“Every time I go in I get a hello from the manager that sits up front. Everyone's really nice and I've never had any problems going here over the last two years.”
10AM - 5PM
2401 El Camino Real, Palo Alto
Banks
“This review is based on the excellent service I received today from Elva Lee at the Palo Alto Citibank Branch. Recently, I visited the San Carlos location to have my checking account changed (I won't get into the specifics) but was told by the Branch Manager Sonny Kastilani that it could not be done without closing my account. It wasn't necessarily what he said but the condescending tone and smirk he had the whole time he was talking to me. He was extremely disrespectful and rude. I don't know how Citibank tolerates this behavior from any of their employees, let alone a person in charge who should be setting an example of how to treat customers. Elva took the time to look into my account - an account I've had with the bank dating back the 80s when it was opened with a now non-existent bank that was purchased by Citibank. She even called someone to find out exactly what could be done. The bottom line is she took the time to help me, got what I needed done, and is an extremely pleasant person. I was prepared to change banks after the service I received in San Carlos, but Elva changed my mind. She is a real asset to Citibank!”
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“The few times that I have visited this location, I’ve had nothing but great things to say about the staff and procedures. Me and my family’s concerns were taken care of by Mr. Amjad Marri, who is an excellent and kind representative at this office. Would highly recommend.
Update June 16, 2026:
I was recently contacted by Ms. Cherry Aung Sann about my 6-month certificate, and she wanted to help me decide how I would go about renewing my certificate. After sharing my predicaments and the possibility of needing certain amounts of money in the near future, we came to a good compromise with how much money to have in a certificate, how much to have in liquid savings, etc. She was very kind and helpful throughout the entire process, not only explaining everything pretty well, but also asking how I was doing concerning recent positive events. Throughout the years, I have also gotten to know Mr. Amjad Marri, who was a great help in setting up the initial 6-month certificate, as well as helping the family with gathering money for traveling among other things. Both Mr. Amjad Marri and Ms. Cherry Aung Sann are great to work with, and I'm happy to continue having First Tech as my main credit union.”