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9AM - 5PM
3000 El Camino Real Ste 100, Palo Alto
Banks
“The few times that I have visited this location, I’ve had nothing but great things to say about the staff and procedures. Me and my family’s concerns were taken care of by Mr. Amjad Marri, who is an excellent and kind representative at this office. Would highly recommend.
Update June 16, 2026:
I was recently contacted by Ms. Cherry Aung Sann about my 6-month certificate, and she wanted to help me decide how I would go about renewing my certificate. After sharing my predicaments and the possibility of needing certain amounts of money in the near future, we came to a good compromise with how much money to have in a certificate, how much to have in liquid savings, etc. She was very kind and helpful throughout the entire process, not only explaining everything pretty well, but also asking how I was doing concerning recent positive events. Throughout the years, I have also gotten to know Mr. Amjad Marri, who was a great help in setting up the initial 6-month certificate, as well as helping the family with gathering money for traveling among other things. Both Mr. Amjad Marri and Ms. Cherry Aung Sann are great to work with, and I'm happy to continue having First Tech as my main credit union.”
“I’m writing to highly commend Adam Brown (Senior Branch Manager) at the Palo Alto branch.
He recently assisted me with a notarized letter and was exceptional. Adam was professional, incredibly helpful, and handled everything perfectly. His outstanding service made my visit seamless. Thank you, Adam!”
“The best 7/1 mortgage rates around. Andrew Holtz is professional and always responsive. I highly recommend First Republic. I referred a friend to the bank and she got a mortgage for her house in San Francisco and had the same experience as me with her loan officer in SF.”
“Although I’m considering moving my primary banking elsewhere (WF is simply too big), I did have a great experience with Felicia at this branch. She helped me same day without an appointment and was responsive to follow up asks via phone.
Thanks Felicia!”
“I just had a wonderful experience at the Wells Fargo branch in Midtown. I had a challenging transaction that required a lot of perseverance on the part of both the branch manager and the teller. Both people were very kind, conscientious, and thorough throughout the process, resulting in accomplishing our goal. I wish to thank them for their help and look forward to continuing my use of the Midtown branch.”
“Alexandra Solorzano I have 2 simple words and one big feeling—Thank you. (Special shout outs to and Sasha and Jing Shi for introducing me to her)
Chase did awesome to hire you!!
I look forward to continuing to grow my financial journey with you”
“Brian C. is an excellent employee; he is helpful, cordial, competent, and respectful. His GREAT customers' services need to be recognized and commended. Thank You, Tech CU @Palo Alto !”
“While in most respects, a bank is a bank, in the case of this branch, it is more than just a bank; it is an institution that justly prides itself on very personal service. On behalf of a non-profit for which I'm treasurer, I've experienced a high level of warm and friendly service that more than made up for a maddening online glitch.”
“I had a wonderful experience here! The staff, particularly a gentleman who efficiently organized everything, was excellent at communicating the waiting times to each customer. Additionally, there was an elegant lady (bilingual speaker) who provided exceptional and considerate service. She was very patient and thorough in explaining how to open a new bank account.”
“I had an excellent experience at this Chase branch. Ahmed was incredibly professional, patient, and helpful throughout the entire process. As an international student who had many questions about banking, wire transfers, and account documents, he took the time to explain everything clearly and made sure I understood each step. His kindness and attention to detail made what could have been a stressful experience very smooth. Thank you, Ahmed, for your outstanding customer service. Highly recommend this branch!”
“I want to thank Cynthia Monterroso for the customer service she provided to us. She highly represents values like going above and beyond to help a customer, being always open and customer oriented. I trust Chase will overcome any difficulties if they continue to hire and train such employees.”
“First time visited this branch today, all staff were so friendly and helpful. Michelle, Teresa, Jing, Cindy, and the manager (sorry I forgot your name) :-) Thank you all! Highly recommend!”
“Great customer service, went to withdraw money from Pay Pal account and Kalpana offered me an account and am very happy I did. She did an exceptional job helping me in every way and helping me set up my online account. Thanks!”
Open 24 hours
250 Lytton Ave, Palo Alto
Banks
“The guy wanted to say thank you so much! you are doing your job great! you deserve a bonus and a raise. I am glad that I opened a card of your bank! Thank you !!!”
“I have been banking with City National Bank for 15 years for my business and personally, they always do an outstanding job. I own an escrow company, I rely heavily on CNB every day for sending wire transfers promptly, handling deposits and withdrawals efficiently and accurately. Many of my clients who are developers, business managers, accountants and attorneys bank with CNB as well. CNB helps with running my business efficiently and stress free. I have banked with other large banks in the past, it was a nightmare dealing with them. CNB has outstanding service compared to other banks.”
“Swooped and guided by Ms. Anju Nigam, the branch manager, I was welcomed to the office to help me understand the latest rates for longterm deposits. Though most transactions can be managed at the ATM or online, there is a continued need for human judgment and personal clarification of the "small font" details that impact, deposits, withdrawals and penalties. Most importantly, especially in these uncertain financial times, one needs guidance to plan emergency access with least hassle and cost. Ms. Nigam was patient, cool, collected, low-key and carried a conversation discreetly and preserving the "sanctity" of our conversations. Best of all, in offering personalized service, she helped us bon as we chatted about our grandchildren. Thank you!”
8AM - 5PM
531-535 Cowper St Suite 200, Palo Alto
Banks
“Every time I go in I get a hello from the manager that sits up front. Everyone's really nice and I've never had any problems going here over the last two years.”
“First time visited this branch today, all staff were so friendly and helpful. Michelle, Teresa, Jing, Cindy, and the manager (sorry I forgot your name) :-) Thank you all! Highly recommend!”
Open 24 hours
2701 Middlefield Rd, Palo Alto
Banks
“This review is based on the excellent service I received today from Elva Lee. Recently, I visited the San Carlos location to have my checking account changed (I won't get into the specifics) but was told by an incredibly rude man who worked there that it could not be done without closing my account. It wasn't necessarily what he said but the condescending tone and smirk he had the whole time he was talking to me. Elva took the time to look into my account - an account I've had with the bank dating back the 80s when it was opened with a now non-existent bank that was purchased by Citibank. She even called someone to find out exactly what could be done. The bottom line is she took the time to help me, got what I needed done, and is an extremely pleasant person. I was prepared to change banks after the service I received in San Carlos, but Elva changed my mind. She is a real asset to Citibank!”
9:00 AM - 5:00 PM
530 Lytton Ave, Palo Alto
Banks
“I just want to give a special shout-out to Carla! You're the BEST!!! Thank you for your Stellar assistance with my banking needs!!! I've been a customer since 1974 and it's because of professional's such as Carla is the reason why!!! A HUGE thank you to Bank of America for Hiring just right!!! Jim H.”
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“Loved the experience at SFCU. Sooo much better than a large bank.
Mo the loan officer is absolutely amazing! She helped my husband my used car loan and also tips on negotiating with dealership, which helped me secure a great price and loan! Customer for life now.”