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“Could you please explain why there’s currently only one staff member assisting customers at the post office? The line has grown to about 15 people, and it’s been this way for quite some time. Are there any plans to return to having two staff members at the counter to help with the demand?”
“This Staples is efficient and reliable. Parking is convenient. Sales professionals are helpful and know their products. They will order what they do not have in stock. Much better than driving miles through traffic to a huge box store with understaffed employees.”
“Staples is great for basic office needs - printer supplies, basic tech equipment. Also has other services like copying, photos, TSA, stamps. It is OK for basic paper but if you want colored legal paper or white legal envelopes order elsewhere online.”
“Amazing and seamless experience in what was bound for failure. I had a very sensitive couple of packages to be sent to me, however it was delayed a day or two (by the shipper, not UPS) and I had to go out of town. So unless I arranged for something, my sensitive packages would be sitting outside my door for over a week.
I switched the package to a UPS store delivery for a fee, hoping they could hold the sensitive packages.
Unfortunately, UPS only holds them for a few of days before, sending it back to the shipper.
Anthony at the UPS store looked at my packages and arrange for them to be held for an extra five days. He had to go outside the system to do this, but in the end I was able to pick up the packages safe and sound.
Anthony even recognized my name during the pick up as he was the one who held the packages for me originally, and I got to thank him in person for delivering my sensitive packages, safe and sound. I should mention that he was a super friendly guy, not only to me, but to all the customers in front of me while I was waiting in line. He did small favors of them, helping them label and pack things, when he didn’t have to, and didn’t sweat the small stuff. A lot of shipping places don’t have this level of personalized service and are strict about the rules to the point that it negatively affects customer service.
I would recommend this UPS store and Anthony to anyone with sensitive packages, and will be using the store and requesting him for my packing and shipping needs.”
“I was on a rather quick timeline with a holiday print order, and the print team at this location could not have been more helpful with my order and patient with me. Aleksandr is professional, efficient and personable! I had made a mistake on my initial print submission, but Aleksandr took time and effort to quickly resolve the issue. Thank you!”
8:30AM - 6:30PM
405 El Camino Real, Menlo Park
Shipping Centers
“Have had good experiences with this place before. Yesterday however, the man at the desk said that my preprinted label was good for the postage but the box needed to be sealed with tape that he could sell me a roll for about $10. I went to a nearby shop and they had the kindness to seal the box with the tape most people in a shop/home have. UPS in NY always put a strip of tape as a courtesy.”
“Alicia was Awesome to everyone. Do they know they have a homeless guy in front..?? (..wearing a ? tutu..talking to himself..)? I think he needs housing & help.. Hello Menlo??”
“It’s okay. I like the ones that have the self service station as it’s much easier and this one does not have one. Still able to do what you need but be prepared to wait and stand in line for a good period of time.”
“I’ve been here 20+ times and consistently receive stellar service on complex international shipments. Thank you for being the greatest FedEx Office in the Bay Area!”
“Has possible the last pickup on the peninsula at 4:45pm and easy to get to off 101 at Marsh Rd with its own parking right there very fast and easy and staff always on hand to provide receipts. Has saved my ability to get overnight shipments out on many an occasion.”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“You can drop off USPS, UPS, FedEx, and DHL here. No running around to multiple stores with your returns! What's even better, though, is that the manager knew that if I wanted to return a piece of clothing to a European store, he had to complete triplicate forms for customs. At another provider, they were just going to let me drop it off. Highly recommend Post 'N More -- it's under new ownership, so they're waiting to get their LiveScan approved, a very lengthy process through the gov't for them.”