“Jessica in store #1433 went WAY above and beyond to help me solve a problem. I was shipping 4 boxes of returns to Zappo's in the same 4 boxes I'd received the items in, but Zappo's had only provided me with one label. Jessica explained that each box had to have a unique label. I called Zappo's from the UPS store and was on the phone with them for over an hour as they tried to figure out how to produce 4 labels. Jessica allowed Zappo's to email the labels to the store. She took the time to repeatedly refresh the store email looking for the labels. When they wouldn't come thru on the store email, she gave out her personal email. Zappo's required that each box be opened & the contents listed to them over the phone. Jessica opened all the boxes and lent me tape to tape them up again. She was the epitome of customer service and problemsolving -- and, mind you, this was on a busy Saturday during Christmas season!”
“There is usually not much of a wait time. But you must bring your packages wrapped & ready to ship. Easy drop off. Parking lot can get busy. Public transit close by including Caltrain and buses.”
“Quick and efficient service. Great location with easy parking. I usually just drop shipments here, but I’ve used a few other services in the past. They are more of a “do it right” than a “do it for the lowest price” shop for that sort of stuff.”
“The UPS access point location is inside of the EB Party Rental store. They accept drop offs of packages that are already packed and labeled. No QR codes accepted.”
“I had a last minute notary today and called 5 places. No one could accommodate me. I saw the low score reviews for this location in redwood shores and called as a last resort. The gentleman that answered was very friendly and I spent maybe 14min from the time arrived until I left. The notary was really nice and patient with me. I had a great experience and I won’t hesitate coming here next time.”
“I stopped in for passport-like photos shortly before close (international drivers license). Frank and team were quick, took a shot that worked, and I was in and out - easy! They were courteous and attentive to the several customers in the shop. Where they went the extra mile: helping me get digital photos for a family member printed. Two digital sets were sent to them, neither perfect (shadows etc). Frank edited and was able to produce a print that was noticeably better than what we sent. No up charge, just solid service. Everyone who works there is pleasant and helpful. Thank you, Frank and team! Highly recommend!”
“I was experiencing difficulties with a delivery that required a signature and the regular customer support wasn't able to help with a solution. I got the number for the location and they were able to very quickly come up with a solution and get me the package before the holidays. I'm so happy.”
“Picked up a poster that I had ordered to get printed. Service was quick. The person who had printed out my order had taken great care with it and did an excellent job beyond what I expected.”
“Usually has 2 windows open and a mailbox inside.Another mailbox and a Express Mail box are located steps away on Woodside Rd.Office closes for lunch from 1:30pm to 2:15pm!”
“Staff is very friendly in person as well as over the phone. Christian, whom I spoke with over the phone, was extremely kind. Thank you for the quick turn around time!”
“Small branch on Jefferson St. Surrounded by small stores and restaurants. Fast service on a weekday if you come at a dead hour around 2:45-3ish. They close late for lunch and re-open at 2 pm. Staff are very helpful.”
“This site is always so useful & will get the job done no matter how unique. I've been a handful of times, and they were always efficient & cost appropriate. I tell all my friends that this is The Best shipping service in the area so you should go, too! I'm sure I'll see you there soon...”