ASICS Outlet offers a mixed shopping experience. Customers generally find the store's selection and prices to be good, especially with ongoing promotions like BOGO deals and additional discounts for members. The store features a decent range of sizes and colors, allowing customers to see and try shoes in person, which helps assess comfort and color accuracy compared to online photos. However, the store tends to be disorganized, which can make browsing less smooth. Customer service varies greatly depending on the staff. Some employees are friendly, knowledgeable, and eager to help, providing outstanding service that leaves customers satisfied. For example, helpful staff members assist in finding preferred sizes and colors, making shopping pleasant. Conversely, experiences with some employees have been disappointing, with reports of rude behavior, unprofessionalism, and a lack of empathy. In some cases, staff have refused to accept returns or have shown disinterest in assisting customers, especially near closing times. Overall, ASICS Outlet is recommended for its good deals and helpful staff when luck is on the customer's side, but shoppers should be prepared for possible disorganization and inconsistent service quality. Availability of specific shoes can also be limited, with some items not always in stock despite being online.
Complicated process to return merchandise bought online. My reimbursement is said to not be available until wome time in January.
October 2023
As I searched for shoes the manager followed me around and kept looking at me suspiciously after 10 min asked me if I needed help. I felt uncomfortable so I left the store. I plan on returning but if that same female manager is there I will not enter.
August 2023
As I searched for shoes the manager followed me around and kept looking at me suspiciously after 10 min asked me if I needed help. I felt uncomfortable so I left the store. I plan on returning but if that same female manager is there I will not enter.
