“George and Brian, Manny — and the customer service rep Crystal. All worked together to get me and my girlfriend safely back to Santa Cruz California for thanksgiving. My tires were at the absolute brink of catastrophe and this team worked with ALL means necessary to get the sophisticated lock nuts off the car, replace 2 studs and get me new tires AFTER hours. They did a great job and honestly this is the service many companies and businesses should strive to have. It’s hard to find people who are this dedicated to a craft in this industry. The ford dealership would’ve charged$1,700 for the same service I had prepared at Big O at $670.”
“Got a quick oil change full synthetic for half the price of Jiffy Lube.
I called in to make sure they're available for walk in at the moment. The oil change itself took less than 30 mins.
They won’t be overly friendly, just a transactional “oil change? ok.” type beat.
But I got all I wanted: a fast and affordable full-synthetic oil change.”
“I needed a quick oil change on my 1985 Toyota Van... but I don't trust just any mechanic with this machine. Having recently moved into the area, I wasn't too optimistic that I'd find anyone like these guys while I was so crunched for time.
Pulled in on a Thursday morning around 8:30 and it wasn't too busy at all so that was a great start! All the techs turned to see this old machine and took me in right away! To my surprise, the entire team was not only familiar with the model but very appreciative of it! It was a pleasant surprise and fortunate find for me to find a team I can bring my valued vintage vehicle to, for routine maintenance!
They had hot coffee ready and the facility is simple and tidy. Friendly staff and with their online coupon, it's an unbeatable deal!”
“I bought the tires online, got a really good deal on a brand new set of Kumhos Road Venture AT51 for my truck.
I scheduled the appointment online and prepaid the whole package, including the basic installation. The tires arrived on-time as promised, and they were the right ones for my truck too.
I dropped my truck today a few minutes after my scheduled appointment and the process was fast and smooth. The technician confirmed my info and took care of my truck. I went back to my workplace a couple miles away while they worked on my vehicle. 2 hours later, I got a text message, my truck was ready. Went to pick it up, the process took less than 10 minutes, the technician gave me my keys, everything was prepaid so, overall 10 out of 10! I'm really happy with my purchase and with the service.”
“Tire got punctured again. The nail is on the tire shoulder and can’t be fixed. Replaced a new tire in stress free, service is quick and good, very satisfied with it.”