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“I had a mobile order and the employee that helped me, Kira, was amazing! She helped me get my order super fast and made sure both shoes were the correct size! Thank you sm Kira!”
“I went in to replace an earring that my wife had lost from her set. I handed the earring to Debi, the employee who assisted me, and without hesitation, she provided me with a new set. This was my first time shopping at this store, but I will definitely return to buy something for our upcoming anniversary. Both Debi and her co-worker were very professional and helpful; they even offered me cookies and finger food before I left.”
“I feel like clothing retailers are usually reviewed negatively about their products, a shopper's unfavorable experience, or negative customer service and not enough is said about exceptional customer service - so here's one :).
I am not a regular shopper of Madewell but recently bought an item online because I saw it in-person at the store. It didn't work out so I went to Madewell MV and was assisted by Jaidyn M. Hopefully this is the correct young lady because I didn't catch her name at the time but found this name on my emailed receipt.
Jaidyn was extremely warm and patient and helped me complete the return. I know we've all been there when making a return at any retailer only to feel like we're bothering them or taking away from their daily revenue goal, which we are lol, but Jaidyn didn't make me feel that way at all.
Her pleasant demeaner and quick assistance was greatly appreciated last month (mid-October). Thanks so much, Jaidyn! It's because of you I have started to shop here more often. Keep up good work!”
“I love it because my eye doctor is in the second floor "Dr. Atousa Attar" in the same floor with all the beauty products. Macy's have large selecion of beauty,bodycare and perfume .”
“phenomenal custom.er service here from Isabella! You can tell how in tune she was with the customers. I was trying on a display show and I was loving it! She brought out the shoe for the other foot so I coukd see them together I didn't even have to ask. Great attitude and great attentiveness from Isabella. Thank you so much!I bought the shoes! Great quality here”
“I buy most of my shoes here. They always have great sales, especially on memorial Day and Black Friday. I have bought a pair of Converse, Sandals, and athletic shoes here.”
“I live in north OC but work in south OC. I needed a new pair of walking shoes and decided to check out the Champs Sports store in the MV mall rather than drive to the outlet at San Clemente. I was pleasantly surprised at two things: the number of shoe brands available and the excellent service I received. Jade was very knowledgeable about the different shoes and asked good questions to help me narrow down my choices. After trying on a few different brand of shoes I found one that was right for me. A shout out to Jade for her excellent service.”
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“Shout out to Gael who is a superstar staff member. He's super experienced and knowledgeable! He helped me figure out what kind of shoe works for me and my feet, types of insoles and even socks after doing an eval. Dude is the man! Amazing employee of an amazing shoe store. This guy needs to be promoted. Left me with a great impression of the company! Thanks again!”