Ball Kia is located in National City, CA on the “Mile of Cars.” They offer new Kias and certified pre-owned cars and SUVs, including the latest models. Their service center is available for routine maintenance and more intensive repairs, using OEM parts. Reviews of the service department highlight excellent and amazing customer service. Customers report that the team is very courteous, professional, knowledgeable, friendly, attentive, accommodating, and very jolly. They are described as keeping constant communication and answering all questions without hesitation. The process is noted as quick and easy, with appointments handled from beginning to end efficiently, often finishing before the estimated time. Multiple customers state they have zero complaints and have been returning for many years because they receive quality service and feel taken care of. This consistent, fantastic experience leads customers to highly recommend the location and state they will always return for any future service needs.
Great maintenance team here! I recently purchased a used 2025 kia so the car needed a few tweaks. Not only did the parts get there in < 3 days the car was fixed quickly. I also get a complimentary car wash every time I visit! Ask for Paul when you go he’s genuinely the best and will be honest with you.
December 2025
I had a great experience at Ball Kia thanks to Paul. He was professional, attentive, and went above and beyond to make sure everything was taken care of. The service was efficient, communication was clear, and I felt genuinely valued as a customer. I would absolutely recommend him to anyone needing service.
December 2025
All the staff in the service department at Kia El Cajon are extremely friendly and on multiple occasions have gone above and beyond to offer exceptional customer service. Only reason I give them 4 stars is because of the pricing. A minimum diagnostic charge is ~$300
