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“The clerk (employee 207092) went way above and beyond trying to help me ship a package to Mexico, as well as get supplies for moving. He even carried the heavy boxes to the car. The line went out through the door as he was working with me and he appropriately shifted gears and quickly got the line down to zero and went back to me. The speed at which he did this was impressive! Gold star employee.”
8:30AM - 5:30PM
3712 Main St, Chula Vista
Mailbox Centers
“Call in to get a unit good customer service gave me a discount I walk in for my unit reservation Mr Michal attend me great and fast customer service great place to get a storage couple friend have storage here”
“Shout out to Zoe for helping me navigate my Amazon return! I came super unprepared with packaging and label printing (my bad), but she was such a pro and so kind about it. Thanks so much Zoe!”
“Ollie and May at the Postal Annex were absolutely fantastic. After our wedding, we needed to ship a large amount of wedding items back to us long distance, and they made the entire process seamless.
They were incredibly helpful, organized, and thoughtful—walking us through options, packing everything carefully, and making sure nothing felt rushed or overlooked. Shipping sentimental, one-of-a-kind wedding items can be stressful, but they handled it with total professionalism and genuine care.
You can tell they take real pride in their work. Huge thanks to Ollie and May for going above and beyond—we couldn’t have asked for a better experience and would recommend them without hesitation.”
8:30AM - 6PM
415 Laurel St, San Diego
Mailbox Centers
“Very helpful, kind staff. Love their business + values! We're very honest with me on my best options for shipping a package. Rio helped me out! Trying to help by leaving a review as the new owners are working hard to balance out the old bad reviews of this place. Recommend them!!”
“Do you realize how lucky you are to have Yvonne as an employee? I was there in December to get passport photos and Yvonne was multi-tasking while acknowledging me as I waited. Super fast and super efficient! Your other employee in the photo was also sweet and hard-working. Great team!”
“The staff is always helpful and courteous. The only bad part is the lack of parking!!! The three spots available are taken up by the inconsiderate who aren't UPS customers!”
“If you’ve ever tried returning something huge… like, say… AN ENTIRE DOOR… you already know the chaos that comes with it. ?
Well, picture this: my man and I show up to UPS with a full-blown door in hand (yes, for real ?), fully expecting confusion, frustration, maybe even a “good luck with that.” But instead, we were met with the absolute angel on earth that is CARLY.
From the moment we walked in, she didn’t flinch, didn’t judge, didn’t laugh (not out loud anyway ?). She jumped right in, determined to help us figure out the return—even when it became clear that the package was oversized and couldn’t ship through UPS. Most people would’ve politely dismissed us and sent us on our way… but not Carly.
✨ She went above and beyond:
– Sizing the door, re-checking policies, double-checking options
– Keeping us calm and encouraged through a ridiculous situation
– Brainstorming solutions like she was our personal shipping strategist
– And then—my favorite part—sending us off with a sweet handwritten note packed with alternative resources and options so we weren’t left stuck or stressed.
That note? It wasn’t just helpful—it was KIND. Thoughtful. Human. The kind of customer service you can’t teach, only embody.
Carly turned what could’ve been a frustrating disaster into a moment we will never stop talking about. Her professionalism, her patience, and her genuine kindness kept everything moving when it easily could’ve fallen apart.
UPS, if you see this: protect Carly at all costs. Promote her. Celebrate her. Clone her.
For everyone else: if you’re shipping anything—whether it’s a normal box or, apparently, a DOOR—go see Carly.
She is the reason customer service still has hope. ??
#UPS #CustomerServiceHero #CarlyIsTheBest #AboveAndBeyond”
“Cesar and the team at the UPS Print Shop in Pacific Beach have been an incredible resource for the San Diego County Bike Coalition. As a nonprofit, every dollar counts, and Cesar consistently delivers professional-quality prints at prices that make a real difference for our budget. The savings compared to other print shops we've tried are significant.
What sets Cesar apart is his customer service. When we had a misprint, he made it right immediately, no hassle, no runaround. That kind of accountability is rare and deeply appreciated.
We thought we were just getting a print shop, but Cesar has gone well beyond that. He personally designed and installed window clings on our front doors to showcase our brand identity to the public, and they look phenomenal. He finds a way to make it happen, whatever we need.
If you are looking for a print shop that combines great prices, great quality, and genuinely great service, look no further than Cesar at the UPS Print Shop in Pacific Beach.”
8:30AM - 6:15PM
325 W Washington St #2, San Diego
Mailbox Centers
“This place is WAY better than any FedEx or USPS. I waited half an hour at USPS to ship a Christmas gift to my girlfriend who’s deployed overseas. I couldn’t figure out the customs forms, I was there over an hour, and my package got denied because I included a very small battery in it. I went to Mail Station, and they helped me with everything. Filled out the forms together, answered any questions, and most importantly they were able to actually ship my package. The guys were really friendly and they were playing the Arctic Monkeys. Super cool dog wondering around too. I’m telling my friends to use this place whenever they need help shipping anything.”
“The team at this store is just awesome! My husband had to get a critical document notarized and sent priority mail to ND, and Ciara worked two hours late to accommodate our schedule!”
“Staff there was incredibly friendly and helpful when I came in, not having a clue how to process a return for Home Depot. Super nice guys! Highly recommend giving them your business!”
“I can’t say enough good things about GoPostal! The owner truly went above and beyond for me. I had an urgent delivery that arrived over the weekend, and even though they were closed, the owner’s brother met me after hours just so I could pick it up in time for an important event. That level of care and dedication is rare these days. They’re professional, ethical, and genuinely put their customers first. Highly recommend GoPostal outstanding service and great people!”
“Went here after Bank of America did not have a notary available on that day. So fortunately Postal Annex was open and worked out a great deal on multiple tasks, including notary services. Service was next level. Recommend to check them out.”
“I was new at working at the self serve scan station. I believe it was Cory that jumped right in and assisted me. He was awesome and very helpful. He made my day!!! He is definitely a keeper.”
“I use this store often as it’s in my neighborhood for shipping as well as printing and copies. Great team, including Laura that are always concerned about and do a great job of taking care of their customers.”
“The best of the best! I’ve never had any problems with my mail, Amazon packages and even large items delivered by freight. The outside building doesn’t look like much, but they run everything well and they’re very organized.”
“We’ve been going here for years and can’t say enough nice things about these folks. They’re always so helpful and accommodating, finding the most efficient/affordable way to ship. I also really appreciated their Ice Out signs and participation in the general strike last month!”
“I dropped off a return package from an online retailer and they claimed they never received the package. I called this PostalAnnex location where I dropped the package off and they were so helpful and helped track the package for me. Great service! I definitely recommend this location because their customer service is great!”
“Went in for life scan appointment and they helped me 5 mins early..Good service..watching him train new employee at the same time. Not busy and the two guys offer other services to me. Parking wasn’t that bad in a Friday at noon”
8:30AM - 6PM
941 Orange Ave, Coronado
Mailbox Centers
“I stored my luggage here, via the Bounce app, while exploring Coronado. Both staff members I interacted with were warm, very helpful, and even offered information for my questions about the neighborhood.”
“I’ve been using the UPS app for all my shipping and package tracking, and it’s been great! The layout is clean and simple, and I love being able to see real-time updates and get delivery alerts right from my phone. Scheduling pickups and creating labels is super convenient, and the app saves all my addresses so I don’t have to re-enter them each time. It’s reliable, fast, and makes managing shipments so much easier. Highly recommend for anyone who ships or receives packages regularly! ??”
8:30AM - 6:30PM
3755 Avocado Blvd, La Mesa
Mailbox Centers
“I have a mailbox at this location and my mail is always delivered timely and service is always pleasant and delivered with a smile! This staff is great and efficient! They are natural problem solvers and make life so much easier for their clients! I love doing business at this location and recommend them highly for your mail and shipping needs!”
“Linda has been amazing in her customer service to me and others from my ministry, helping us to have quick access and help with our mail! She is always smiling and pleasant, and makes it a great joy to come into the store! A wise boss might even consider a raise for her!! Thank you so much, Linda! Very well done!!”
11:30AM - 3:30PM
114 C Ave, Coronado
Mailbox Centers
“Postal Unlimited on C Street is amazing. The service is so good. It is a small space. However, it is magical. They have beautiful cards for all occasions and gifts.”
“Mayra was so incredibly kind and patient with me. I was deploying soon and had to get my Christmas gifts sent out early before I went. So naturally I was super stressed, but she treated me kindly and was super helpful with me getting all my packages to the places they needed to go. Five stars, Mayra!”
“They have the option to put packages on a lovker for out of hours pick up, this alone make it one of the best close to the border, the personal is also really friendly and focus on helping if there is any inconvenience, this would be my 4 year renewing the service”
“The service is unparalleled, the conscientious attention with a smile always, both on the phone or in person. Without asking when it’s possible my big parcels have been taken to my vehicle for me, Dani goes the extra mile. I couldn’t be happier!”
“The person who helped me was very nice and respectful. She understood my rambling gibberish and didn’t try to rush me to get my words out (yay brain fog). There was tape for customers to use in house and she offered to tape and package my Amazon return for me. That was a pleasant surprise.”
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“UPS store in National City is excellent. Attentive and knowledgeable customer service all done in a very timely and friendly way! Very appreciated. Thank you AJ :)”