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“I want to highlight Ranjan’s outstanding customer service at this USPS location. All the staff out here is very courteous in general but I only happened to get on Ranjan's counter for most of my visits. Her courteous, professional, and friendly approach makes every visit a pleasant experience. She consistently goes above and beyond to ensure customers feel valued and supported, leaving a positive impression every time. I sometimes drive out of the way to this location as it is always a pleasant experience.”
9AM - 1PM 2 - 5PM
160 J Street, Fremont
Post Offices
“I recently visited the Niles Post Office (160 J Street, Fremont) to send a package and walked in feeling uncertain about several aspects of the process—pricing, packaging options, delivery speed, you name it.
Simie completely turned that around.
She took the time to walk me through every factor I was worried about, explained all of my options clearly, and helped me choose the best solution for my specific needs. Thanks to her expertise and patience, I not only got my package sent with complete confidence, but I also saved both time and money in the process.
Simie made what could have been a stressful transaction feel effortless. Her customer service is exactly what every post office should strive for—knowledgeable, friendly, and genuinely focused on helping the customer. Because of her, my delivery went smoothly and I left the post office feeling like I made the best possible choice.
If you're in the Fremont area and need postal help, ask for Simie. She is a true asset to the Niles Post Office team!”
“This place is always quick and efficient. They know what they're talking about and they are polite and informative. The line went from 6 people in front of me to me in a matter of about 3 minutes. And that's with questions being asked and answered. I love this post office and the people who work here.”
“I hesitate to give this Post Office branch a positive review because I don't want it to get crowded with customers.
I live 30 minutes away from this Post Office but come here often because there is almost never a wait and the clerks are very friendly and efficient.”
9:30AM - 1PM 2 - 4:30PM
3861 Smith Street, Union City
Post Offices
“Great service here, very thorough, informative, and helpful.
I have never sent mail before… guy here was extremely helpful and didn’t make it complicated like I was worried it would be.”
“Saturday afternoon, only USPS is open until 4pm. Others closed at 12:30 pm.10 people in line and 3 employees helping ring up the customers... I was out the doorin10 minutes”
“Wow! I never felt so compelled to write a review so soon. Nu at the post office was so friendly, efficient, and skilled at what she does. She notice the person in front of me had a UPS package and directed him to go to the UPS store instead (saved everyone time). I saw and heard her reaffirm another customer of the timeline of her mail. Her level of care is awesome. I was in and out in perhaps 7 minutes, if that. I came in a weekday around 4:15pm and very short line!”
“Very nice customer service! Superb! The nice lady who helped me showed patience, helpfulness, positivity, kindness, and efficiency. Forgot to take her name, but she sounded Indian. Kudos!”
“Got my fingerprints taken here on a Saturday morning (because the first USPS location I went to, Redwood City, wasn't doing fingerprints for the day). The woman running it seemed a little anxious about getting through everyone before closing, but she was friendly and helped me do like 5 attempts of fingerprinting on my right hand until we got a print the machine accepted. It seems like the system has an arbitrary 15 minute time limit per person she couldn't do anything about, so she was trying really hard to work quickly so I wouldn't time out.”
“Such a nice location!
Easy parking
Short Lines
Nice packaging
Denise was so helpful and kind! I was impressed by her professionalism and conduct with another customer who was rude and wanted stamps without paying.”
9AM - 1PM 2 - 5PM
43456 Ellsworth Street, Fremont
Post Offices
“I would like to give a shout-out to Grace. Came here today to activate a mail box my son had applied for online. Grace was very helpful, guiding me through every step of the process to get it activated. Despite being the only staff at a busy branch office, she was super patient, thorough, and very friendly to everyone.”
“My review is for passport application with an appointment. I had a smooth experience for this service. I was second in line when I reached 15 minutes before my appointment. I was served within 10 minutes of me being in line. The staff member helping us (Annaysa) was courteous and took care of all of our documents very well. She spotted a mismatch in one of the documents which probably could have gotten our application rejected. Within 10 minutes, we were done with our application review, oath-taking and mailing our application. Very happy with the service I received here.”
“I had a great experience at the USPS location thanks to Naina. I arrived close to closing time with an important piece of mail that needed to go out the same day, and she went out of her way to help me get everything processed quickly and correctly.
Despite it being the end of the day, she was patient, professional, and very kind. She made sure my mail was sent without any issues, which I truly appreciated given the urgency.
Thank you, Naina, for your excellent service and for going the extra mile—it really made a difference!”
1 - 4PM 9AM - 12PM
1525 Gold St, Alviso
Post Offices
“I have a good experience with the staff for passport. I came after lunch to try my luck with walk in without appt and the staff was able to accommodate me since there was a last minute cancellation . Easy breezy once you have all the doc ready. I do have online appt at this location on different date and they asked me to cancel immediately so others can book it.”
“Not that hard to find. You just have to park across the street in lot 6. Just look for the sign VA Hospital Station, United States Post Office. The woman inside was actually quite friendly!”
“I just needed to drop off packages with prepaid labels. Although the self service machine was confusing to use and so wasn’t clear on the receptacle I should place my packages after scanning, the postal worker kindly and patiently told me how I could do it next time and helped me with the rest of my packages I didn’t scan. There was almost no line. There were plenty of hardworking, efficient workers and there was plenty of parking. I am extremely satisfied with my service.”
“Rapid Drop off is extremely convenient.
Scan prepaid label -> select options accordingly -> print out receipt -> drop off in the bin nearby/pass to the USPS staff over the counter
In and out within a minute or two”
“The bad reviews are justifiable, especially since the USPS website is not helpful at all. However, when you do know the correct pick-up hours, then there's not much to complain about. I had to pick up some mail because my address isn't fully validated or something, and it took under 5 minutes for them to find it all.
They should consider adding another timeslot, like on a weekend or maybe in the evening.”
12:30 - 3PM 10 - 11:30AM
67 N Akron Rd, Mountain View
Post Offices
“Very nice and knowledgeable USPS employee answered all my questions
On getting the access to the Postal Office - I've just demonstrated my CA driving license, stated that I wanted to visit the Post office to check for my mail and I was allowed to drive in with no further questions”
“This is one of two Post Offices in the area that I know of that has a Self-Service Kiosk AND where the lobby is open 24 hours - AMAZING ? LIFE SAVER! The other Post Office with 24-hour Kiosk access is in downtown Mountain View. SO GRATEFUL! I can never make it to the post office before they close - so I LOVE LOVE LOVE the 24-hr Self-Service Kiosk. You can buy postage, get Priority Mail packaging and mail it all on your own. We are so lucky to have this available to us and I hope they never decide to close the lobby. Thank you USPS. Big fan of this service!”
“I would like to say Thank you so much MARIA for helping me. 10 star for you. Maria was so accommodating, nice, kind, and she has a long patience. I have a big box to send overseas and she approached me and help me without any hesitation.
Honestly, there's a few staffs that should help me but they went all at the back of their office so Maria can take my big box which was not fair to MARIA. By the way God bless you Maria and to other staff who doesn't want to help me cause they don't want to carry the big box well then shame on you Guys.
To clarify, this is April 12 2025 transaction only so who ever work on that day then shame on them except MARIA who helped me to carry my big box.
I also want to thank you the other Lady she's quite Old Asian who borrowed me a trolley cause I can't lift heavy stuff. If you read this Thank you so much.”
“Fast service, courteous staff, clean store containing a self service kiosk proving a convenient alternative to the full service counter. I was in and out within two minutes, even though I was third in line.”
“Have always had a good experience dropping off packages or picking up missed certified mail has this location. This is one post office where people actually answer the phone and also help patiently look up packages.
This isn't a regular post office so do not come here to buy, postage, envelopes, etc.”
1 - 2PM 10AM - 12PM
1765 E Bayshore Rd Ste f, East Palo Alto
Post Offices
8:30AM - 4:30PM
4601 Lafayette Street, Santa Clara
Post Offices
“Went for passport application. Had already pre booked the appointment slot. The process was seamless and quick. The staff was very kind and helpful and guided us for the submission of the application.”
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“The staff at the location are so patient and helpful. We went here after trying to get passport renewed at the Dusterberry Way location in vain. While the folks at Dusterberry had attitude and found every way to reject our renewal form, the folks at Newark patiently worked with the same form and got it done. Worth every mile of extra drive.”