The United States Postal Service location at 4601 Lafayette St is a local Post Office offering walk-in passport services. Reviews describe the staff as very knowledgeable, helpful, friendly, kind, professional, quick, and nice. One clerk, in particular, is commended for great professionalism and remaining calm during a difficult customer incident. The team is efficient, managing multi-processing to reduce waiting time. Customers report a great, fantastic, and seamless experience sending packages and getting help with passport applications. The location can be busy, with a long line noted after 12:00 lunch time. It is recommended to visit outside of lunch time for better service. The office has multiple counters, and knowing your zip code in advance is suggested to save time. While walk-in passport hours may be limited to specific days like Thursday, the staff is helpful in providing guidance.
Staff on 9/10/26 morning shift were rude and combative with every one of the customers. Never seen anything like that at a post office before. We went to Alviso instead and the service was considerably better.
August 2026
Why is only one clerk there? I have been stuck in line for 30 minutes now and it didn't even move.
August 2026
Worst place ever only one working and then just walked away and never come back. Been waiting for 40 minutes.
