Post Offices near Newhall, CA

“Judging off of my most recent visit last week, I had to go here to pick up my mail due to idiot criminals breaking into my community’s mail boxes. I rang the bell, and someone came right out. She returned quickly with my mail and explained a reasonable timeline to fixing the locks on the mailboxes and prevention. Plenty of parking, and not busy at all.”

“First time ever stopping here, it was conveniently located, but have to say this seems like great business. The gentleman there walked out to my car with me to make sure he could take my UPS return. Friendly and helpful goes a long way.”

“I needed a notary at the last minute and contacted Denise and she was right there to help me out. She was a life saver. She’s professional, thorough, and accommodating. I will definitely be using her for all my notary needs.”

“You wouldn’t think finding someone to gift wrap a present—something so simple—would be such a challenge these days. I wasn’t looking to have something wrapped at the store I bought it from; I just needed a place that still offered gift wrapping as a service. Turns out, that’s becoming a dying industry.

Enter Saugus Drugs & Hallmark.

I called right when they opened at 9am to ask if they could help. Drove over by 10am, and thankfully it was quiet. They not only wrapped my wife’s birthday gift, but also found the right box for it. I think I paid maybe $5 or $6, and honestly, it felt like a steal for the care they put in.

The woman who helped me was incredibly attentive. She asked me multiple times if I liked how it looked, made small adjustments, and genuinely seemed to care that it came out just right.

It’s been a few weeks since, and I still find myself thinking about how much that simple act meant. Thoughtful service like that is rare these days—and worth writing about.”

“Came here bcz it was one of the few P.O.s open on a Saturday. The sweet & professional employee working the counter, Brandy, was the BEST. So repectful, zero attitude, and hard working.”

“It's a small office with with three windows. Most of the time two are open. Exception would be during holidays. Then I would see all three operating. There is a self serve kiosk which is available. Employees are friendly and professional.”

“These guys were so nice!! I was greeted as I walked in and gave my appointment time and sat down. Make sure you have your application filled out!! Jose helped me and was so kind and efficient, with a nice sense of humor. A very pleasant experience!!! note- there is no public restroom”

“Mailed a couple packages here for priority mail. They had the priority boxes and labels available. It wasn’t too busy when we went. Great customer service that was efficient.”

“Such a convenient location, always in an easy in, and out to satisfy your post office needs. Always helpful attendants to take care of you. Tons of parking in the front, side, and back of this commercial center”

“I was dealing with a frustrating situation involving a missing parcel that had been stuck in transit with no updates for days. After getting nowhere online, I came into the branch hoping for some clarity—and that’s when I met Victor, the branch manager.

Victor was not only professional but genuinely helpful and patient. He took the time to listen, pulled up the tracking information, and made several calls on my behalf to locate the package. Thanks to his persistence and clear communication, we were able to track it down and get it moving again.

It’s rare these days to find someone who truly cares and follows through. Victor turned a stressful experience into a positive one. Huge thanks to him and the team at this location—your help made all the difference!”

“I came in with some assorted boxes and envelopes unsure about the exact postage to use, and Marisa was so patient and helpful. She gave the best advice to spend less money and even let me use some tape to seal up my box. I've been to many other LA post office branches and never left feeling happier than when I went in. Marisa is a treasure!”

“The post office in Newhall is one of the best ? A very friendly atmosphere each time I go which is several times a week. Always clean and stocked. While waiting for my turn I always hear how they help other customers with patience & detailed information. This has been my go to post office for about 6 years and not once have I encountered any issues. A+++++”

“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”

“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”

“I’ve only had awesome experiences here at my local post office! Love the post office workers here! They are fantastic postal employees here at Tournament, not like the Unprofessional, Rude and Lazy to help customers post office employees at the Valencia creekside office!”

“Been going here every day for decades! This is the best USPS location in Santa Clarita hands down... or anywhere for that matter!! All of the staff are super helpful, friendly, and knowledgeable. I wish all the USPS locations were half as friendly and helpful as they are! Sylvia, Neva, Angel, Daniel, and all of the staff there always greet me when I come in and are always pleasant to work with. Can't say enough positive things about them! They deserve 10 stars and a commendation for dealing with some of the customers I have seen walk in there! Thank you for always going above and beyond in your service!”

“I am so surprised by all these negative reviews. For one, I have to say each postal worker I’ve ever interacted with has been the friendliest public workers I’ve met. I’ve only had to use the postal service only and can’t speak for the passport service area. There are plenty of parking, clean , short lines and I think one of the better looking ones. I’m located between two post offices and without a doubt, I go here , even if it’s out of my way. The other one is what I usually experience in the past… the usual, (long lines, not the cleanest, you’re treated like a number not a person ). As far as the postal rates, the workers have no control over that but can suggest alternatives.”

“Warning: DO NOT SHIP ANYTHING YOU ARE NOT WILLING TO LOSE! GO WITH FEDEX, MIGHT BE A FEW BUCKS MORE BUT YOU WILL NOT NEED TO DEAL WITH THIS WHEN IT HAPPENS TO YOUR VALUABLE PROPERTY.

MY STORY
I am filing this complaint regarding the mishandling of an insurance claim and the unreasonable process required to attempt to resolve it.

Shipping services purchased through USPS include up to $100 in insurance coverage. Based on that, this should have been a straightforward process. Instead, what should have taken a short visit turned into hours of my time and three separate trips to the post office. Only to have my claim denied, why, because they did not review the info I already submitted.

I initially filed my claim online and later received a letter instructing me to bring the item in for inspection. I followed those instructions. However, upon visiting the post office, I was repeatedly told to return because no one was available to assist me. They said I need a supervisor, and one is not always present.

I made three separate visits, each time complying fully with what was requested. On my final visit, after already investing significant time, I provided all documentation. During that visit, the power went out. Shocker.

At that point, I asked the staff to hold the item while they clarified internally what was needed to complete the process, in order to avoid yet another unnecessary trip. The staff was not apologetic, knowledgeable, or helpful throughout this process.

Despite fully complying with all requirements and making repeated efforts, my claim was still denied. The stated reason was that proof of value was not provided. However, this documentation had already been submitted with the initial claim. It appears no proper review was conducted before denying the claim, resulting in further unnecessary delays and wasted time.

This process was unnecessarily difficult, time-consuming, and inefficient. What should have been a simple insurance claim turned into a prolonged back-and-forth with inconsistent instructions. As a result, I spent HOURS resolving something that should have taken minutes. Over 3 to 4 hours, this makes me sick to think about.

As a high-volume shipper (over X packages per month), I rely on USPS services and expect a reasonable and functional claims process. This experience has significantly reduced my trust in USPS handling of insured shipments.

I have escalated this matter to BBB, USPS Consumer Affairs and the Office of Inspector General.

Desired Resolution: Work on your process. No one should go through this.

I wish I could get back half the time I spent on this. I will never waste my time with them again. All trust is gone.”