Neiman Marcus at Neiman Marcus is a luxury department store known for its high-end fashion, accessories, jewelry, fragrances, and home furnishings. Customers praise the store for its exceptional customer service, with staff and management going out of their way to accommodate needs and exceed expectations. Many reviews highlight the helpfulness and kindness of employees, such as those who personally assist with online orders, pick up items, or ensure a smooth shopping experience despite any hiccups, like warehouse errors. The store maintains a strong focus on safety and cleanliness, with associates wearing face coverings, surfaces thoroughly sanitized, and clothing steamed after try-ons. Personalized service is available through virtual and in-person appointments with dedicated style advisors and personal shoppers, who can assist from product research to curbside returns and reservations. Customers appreciate the attentive, courteous staff who often anticipate needs and provide discreet assistance, such as guiding customers to shorter lines or opening new registers to avoid wait times. Neiman Marcus also offers a variety of luxury home items, including furniture, linens, lighting, and unique gifts from brands like Baccarat and MacKenzie-Childs, making it a popular resource for remodeling or home refreshes. The store is recognized not only for its discerning fashion selection but also for its commitment to exceeding customer expectations and providing a personalized shopping experience. This dedication, along with a focus on health and safety, makes Neiman Marcus at Neiman Marcus a highly recommended destination for luxury shopping and exceptional service.
The best retailer in OC. Customer service is beyond amazing. Management and staff go out of their way to accommodate customer needs. Highly recommend this shopping experience.
July 2023
Riley was the most helpful kindest young lady (and stylish) my order wasn't ready online, and she walked to the store and picked each item up with me and I really appreciate that. Promote her -Cristina
November 2022
Whoops forgot to update! Ryan (manager) and Ian (Personal Shopper) finally got me to my pair of Pradas. A little hiccup on the way, as the warehouse sent the wrong pair. But I am in my shoes, and still so satisfied with the customer service both gave to me along the way!
