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“Always very helpful, informative, understanding and professional. I never had issues, I always felt a sense of welcome. Carrie is a very good owner of this post office. Very kind. Always helps with any questions, and is helpful with explaining things that benefit our mailing services needed.”
“Nice employees. Helped me with sending out a package even with such little space inside. The ladies were nice enough to assist with making sure my stuff was packaged safely. Thank you.”
“I was helped by one of the most amazing individuals that I ever had encountered. She was very polite, very helpful. What an amazing smile, this young lady. It really makes customer service. I feel appreciated and welcome to her business.”
“⭐️⭐️⭐️⭐️⭐️
I’ve always had a great experience at the Post Office on Arlington Avenue (92504). The staff is courteous, knowledgeable, and efficient, even during busy times. They’ve helped me with everything from mailing packages to getting passport forms, and they always do it with a positive attitude. The line moves quickly and the service is reliable. A well-run location that I trust for all my mailing needs!”
“I don’t know that coming to the post office has ever been an enjoyable experience, but it definitely was today. The two women working today were so helpful, so welcoming, despite a long line and only 20 minutes to closing. The energy was really so lovely, and everyone left in a better mood than when they entered, smiling and laughing. Genuine connection is so rare these days, so grateful for the team today!”
“I was there this Saturday, Mohammed was very helpful, professional and efficient, the location could use some updating and the parking is risky, but staff was great”
“I've been here a couple times, only to ship things out, the employees are so helpful and from my experience kind. They have a variety of boxes and mailing stuff, and also have cards.”
“It was packed eight minutes before closing. There was 14 people all with packages. I had three. A couple people had a lot of questions and needed guidance. The postal workers were very patient and accommodating and friendly and knowledgeable and they actually got all of us out of there happily without having to go past 5:00pm. WOW! They are ? good. Thank you Ontario Post Office. Way to go.”
“Had a wonderful experience here last week when I went in for Passport service. Alma was great, she was so kind and friendly and extremely helpful. Front staff was nice greeted u with a smile. Will definitely be back . (Customer Service Matters.) Thank you Alma.”
“Lot of bad reviews here for things out of this post office’s control. Don’t complain about long lines, they’re understaffed and work as efficiently as possible from 4am until 10pm. Complain to your senator if you want something done about the lines so more money goes to Usps.Helpful tip, research what you can do online, print your postage, save your time.”
“Shoutout Tina! she was really helpful too me, she was very nice and helped me through my experience. This is my 2nd time coming here the first time was pleasant aswell i don’t get the bad reviews i mean it’s a post office it’s gonna be packed and fast paced you gotta understand with the workers.”
“My wife and I recently visited the United States Postal Service to apply for our passports, and we were fortunate to have Christy assist us. From the moment we arrived, she was incredibly welcoming and made us feel at ease. She patiently guided us through the entire process, ensuring we understood each step and had all the necessary documents.
Christy's knowledge and professionalism were evident as she answered all our questions with confidence and clarity. Even when we were unsure about certain details, she took the time to explain everything thoroughly. Her patience and kindness truly stood out, making what could have been a stressful experience feel seamless.
What really impressed us was Christy’s genuine dedication to providing excellent service. She went above and beyond to ensure our application was completed correctly and even shared helpful tips to expedite the process. It’s rare to encounter someone so committed to their work, and Christy's passion for helping others was clear.
The USPS is fortunate to have such a wonderful team member, and we are grateful for the exceptional service she provided. If you’re applying for a passport or need assistance with any USPS services, I highly recommend seeking out Christy. She truly made all the difference, and we can’t thank her enough!”
“I want to make sure to share my experience, as this is a new Black owned business up against challenging reviews. The previous reviews are not for the current business located here but for an old business. I recently mailed incredibly important paperwork to the DMV from here and it was delivered no problem. The current owner was aware of the confusion and took the time to explain and reassure me. He's got a great business on his hands, and I'm excited to see it thrive. Next time I'm in the area, I'll be handling business with them! Great service, thank you!”
“Came in today with Passport appointments was help by the wonderful Ms. Anika, I wrote out my checks incorrectly she advised for me to get new checks and come right back in to finish my appointments. I did just that, she helped me fill out all my documents correctly with no pressure, great service and patience. Everyone was extremely detailed, attentive and to the point (which I think some might confuse with rudeness) overall very helpful. Ms. Anika thank you!”
“The entire staff and mail delivery person located in Corona on California Ave were very helpful, courteous and professional. I appreciate them for providing superior customer service.”
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“I went in to get a passport for my mom (without an appointment), the agent attending the passport desk was on point! She was helping customers all while answering other customer questions about documents required for a passport. Taking pictures and completing documentation. Talk about multitasking, and she still had time to interact with the customers in a very agreeable tone. I wish I knew her name but she was the person attending Passport desk 01/14/2025 in the morning. Thank you she made our hectic morning gathering paperwork so much better!”