Old Navy in Northridge, CA, offers a wide selection of clothing for the whole family, including maternity, women’s, men’s, and kids’ apparel. The store features a good variety of summer outfits and seasonal items, with merchandise well-organized and easy to find. Customers appreciate the frequent promotions, especially online deals with in-store pickup, making shopping convenient and affordable. The store provides friendly and helpful staff who are attentive to customer needs, including assisting with credit card sign-up promotions and returns. Many reviews highlight positive experiences with staff, noting their professionalism and kindness, which encourages repeat visits. The clothing quality is generally considered good and reasonably priced. However, some customers express dissatisfaction with the return policy, which limits returns to within 30 days and only offers store credit or exchange based on current sale prices, even if the original purchase was at a higher price. Despite this, the overall shopping experience is positive, with customers returning for the friendly service and variety of clothing options. The store’s organized layout and ongoing promotions make it a popular choice for family shopping in the area.
I placed a pick up order and it said estimate time was a 2 hour window, but I was somewhat nearby and called to ask if I could possibly pick it up sooner. The worker was able to process the order and said I could go sooner. Thanks for the great customer service.
February 2025
Love this store. Lots of 100% cotton and not expensive
November 2023
I like Old Navy clothes, I bring my friend to bought yesterday, still good! Nice inside worker!
