The Verizon store in Petaluma offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or schedule appointments online, with options for free 2-day shipping, same-day delivery, or in-store pickup. While Verizon provides reliable cell service in Petaluma, northern Marin, and West Sonoma County, some customers find the local store's advice and service to be only average. Appointments generally run smoothly, and staff members like Efrain and Hector are praised for their knowledge, helpfulness, and friendly attitude. They efficiently handle tasks such as data transfer and device setup, often exceeding customer expectations. Despite high prices, customers appreciate the connectivity and the personalized assistance received, especially when staff go above and beyond to ensure satisfaction.
Gil is an excellent customer service representative
August 2026
Great customer service for the most part! Much better than Rohnert Park! Highly recommend this store!
July 2026
I came into the Verizon store to transfer my current carrier to Verizon. Your customer service representative, Avan, was amazing. He was kind, courteous, helpful, and knowledgeable. He is an asset to your organization..
