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“Friendly and knowledgeable staff. Carries a large inventory and answered all of my questions. Great customer service and fixed my bike without an appointment even though they were very busy.”
“Since I bought a e-bike from the New Wheel I have been nothing but happy with the friendliness and professionalism of the staff at the The New Wheel. Kansas, Jacob, Robert, and Elan at the Leimert Ave shop are super knowledgable, patient, and kind. Ditto with the service center staff in SF. I can't recommend this shop enough if you are considering buying an e-bike.”
“The epitome of the friendly local bike shop! Super-knowledgable staff, quick turnaround, totally fair prices.
Multiple times in the past decade I've dropped in with a minor issue and they fixed it on the spot, in and out in five minutes. I can't recommend them enough!”
“Great bike shop! They also have a good repair team and a surprisingly good selection of bike accessories for a small space. And like all the best bike shops, they're very community-minded. I love having them in the neighborhood!”
“This was the first bicycle shop I visited when I first moved to Oakland back in 2014. Charlie was always helpful and a life saver during times in need. I'm not really in the area to go here anymore, but your bicycle can and will be serviced!”
“Had to take my Ebike here since my regular mechanic is out of town but WOW! Outstanding service and great prices. I had an accident and needed a quick emergency repair. They handled it in less than 12 hours and the mechanic was very professional and kind. Really excellent shop I highly recommend!”
“EXELENTE!
The best bike mechanics you can find. I was about to buy a new rim for my bike but they were able to help me straighten the rim, and they've been working on my bike since then. I'm very grateful and happy to have found them. They're all great!”
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“When I had a problem with my recently purchased e-bike, a staff member came to my home to fix it because transporting the e-bike would have been very challenging. 10/10 service!”