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“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“I’ve been having difficulty paying my Verizon bill it’s been too much financially Verizon prices are ridiculous rn. I went to Xfinity I met someone named sameer honestly he had informed me about xfinity mobile services and saved me hella money I appreciate him. Customer service was amazing thank you.”
“I recently switched from T-Mobile to Verizon. I needed assistance with the transition process after calling customer service and being told I needed to do in person verification. I was very disappointed to go into the Lakeshore location just to be told to call customer service. The person I spoke with didn’t offer to help by calling customer service with me. I changed my pin, got my account number and felt like I was left to do her job. I came in expecting to get support with something I wasn’t familiar with and left feeling worse than coming in. It was a great reminder why I went to Verizon.
UPDATE: I went in today and Michael and Mark both helped me figure out my transfer pin. So happy with them. I felt supported.”
“Dropped off my old TV box today. We finally got a big screen and upgraded to 4G.
I was helped by Mariah who is friendly and did her job efficiently. She also encouraged us to consider switching our phone service over to Xfinity as well. Gave us some numbers to think about as an option. Not sure we'll make the jump, but it's worth considering.”
“This store has always had competent, helpful technical support. I love this store. I recently had problems with push notifications. Jackie, helped and fixed the problem. Highly recommend.”
“I’ve witnessed Aaron handling VERY DIFFICULT customers almost to the point it gets hostile and he handled them professionally ,him and his team are very knowledgeable props to this team best tmobile’s in all of Oakland”
“I would like to thank Mr Chaviye for his professionalism,patience,expertise and patience in resolving my problems with my IPhone. I would like to recommend him for an award for his outstanding performance! Thanks for giving me this opportunity! Satisfied TMobil Customer.”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I had a great service experience here! The store was busy but I had an appointment, so staff checked in with me and fixed me up with a new SIM card. Thank you Shaakira! Verizon service representatives online weren’t able to help me, so I’m thankful there was a physical location I could go to.”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
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“Jorge is an excellent employee. My 2 sons came in the store last week and he let them know that he could take care of their broken phone situation and to let me know . So I came in today and this guy rocks. He got my 3 line bill switched over to a 6 line bill with Wi-Fi internet and I am now paying like $500 less than i previously paid. And he got my 2 sons new phones. I can’t tell you how happy I was to be paying less money for more products and services. If I could I would give Jorge a thousand (1000) stars for his service. I will no longer go to any other T-Mobile locations. This location is my new home store.”