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“I recently visited this Xfinity store and had such a great experience that I felt it was worth sharing, especially because my last visit to a different location was an absolute nightmare where I felt like I was at a circus with all the chaos that was going on. The difference was truly a complete 180.
From the moment I walked in, team member Naseem, was welcoming, friendly, and went above and beyond to make sure I felt taken care of. He made the process smooth and stress-free, which was a huge relief compared to my past experience. David, the Store manager, was equally amazing, extremely attentive, accommodating to all of my requests, and double-checking that everything was done correctly on my account before I left.
The level of professionalism and genuine care they both showed made all the difference. I walked out feeling confident and satisfied, which is something I didn’t think I’d say about an Xfinity store after my last encounter. Big thanks to David and Naseem for completely turning around my perception and showing what excellent customer service looks like! The entire staff at this location is very professional and also makes sure that customers feel welcomed and acknowledged once they walk through the door. They also all get along and you can feel the positive energy amongst the team members.
For anyone considering going to this Xfinity store that’s having second thoughts because of the store review rating, please reconsider because they care and value customer experiences.
Again thank you to the Xfinity team at Bay Street, I appreciate you for making my visit fun while resolving all my account concerns!”
“We just got our install completed by James (I think, my name recollection is terrible). He was great, fast, and helped set up our router and test speeds. We immediately increased available speeds atleast 3X and even more on the upload while paying a 1/3 the price. Looking forward to using the service!”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“I had an excellent visit with Jessica at Verizon’s 2209 Shattuck store in Berkeley, CA. I am 81 and a little light on tech skills and somehow cut off my Verizon internet access. Jessica not only reestablished my internet connection (invaluable, as I am traveling), but showed me how to clear the dozens and dozens of open tabs wearing my battery down. Made my day!”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“I Love this store and their products and services and their customer service and support they are very helpful and friendly and family oriented These my cousins lol but yes I love them they have always went above and beyond with service for me and my family”
“Norberto as well as Manny were so helpful in assisting in store! Both, very friendly and knowledgeable. They achieved what I needed and made the experience a very seamless one!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“I was a client of CrossLink for almost 5 years. Clark (the owner) responded almost immediately to any of my questions and always provided quick solutions. I moved to a new location that CrossLink doesn’t service so unfortunately I could not continue receiving their service. I recommend their business 100%!”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“From the moment I walked in, the staff was welcoming, patient and knowledgeable. The manager, Vee was especially helpful and made sure everything went smoothly. Vee took the time to answer all my questions, explained my options and made the entire process stress free. I would definitely recommend this T-Mobile location.”
“I want to take time of my day to respect and appreciate Katherine, for being beautiful, respectful, funny, kind, caring, etc,
and helping me with all my issues,
she is so lovely and sweet? and very joyful,
she makes the environment so peaceful with her beautiful smile and beautiful smell,
I am very grateful that she attended me with such kind words, and compassion-ship,
I will be coming again?!!
I want to give a big shout out to the maneger as well forgot his name “lol”
but he trained his reps well!
and “katherine” keep up the great work and thank you so much once’s again?”
“I’ve been having difficulty paying my Verizon bill it’s been too much financially Verizon prices are ridiculous rn. I went to Xfinity I met someone named sameer honestly he had informed me about xfinity mobile services and saved me hella money I appreciate him. Customer service was amazing thank you.”
“i love this lakeshore avenue shop. every time I have stepped in I have received fantastic service. i am very old and legally blind. the staff here care a lot about taking care of all the customers. but, i feel that they take care of me more than anyone else! they are technically very knowledgable, quick and very attentive to your questions.
I would especially like to mention and thank Amy and Christian for all the help they. gave me.
I would recommend this store and the staff to everyone who is in need of T Mobile service.”
“The entire team, led by an exceptional manager, provides outstanding service. It’s clear the management sets a high standard for excellence, ensuring every interaction is handled with both efficiency and care. This was truly the best customer service experience I’ve had in years.”
“These guys are great, had solid service from them for over a year with no complaints at a good rate.
Only one unplanned outage in that time, resolved promptly and with little trouble from me as a tech came promptly to replace their equipment.
One planned outage in that time, from 2am-5am so I didn't notice.
Their techs are knowledgeable about networking and generally much more able to help than the ones at larger corporations.
Another thing I'd like to highlight is their excellent customer service. It's possible to reach a human on the phone very quickly and they are usually highly competent. Even more outstanding, it is extremely easy to cancel with them-- at the end of my time with them, I called and had service cancelled before a billing date the next day.”
“This store has always had competent, helpful technical support. I love this store. I recently had problems with push notifications. Jackie, helped and fixed the problem. Highly recommend.”
“We have been tenants at the Bayshore Business Center for the past 6 months and really love it here. The management is super responsive and friendly (especially Nico!). We'd highly recommend it for other businesses looking for office space.”
“I had a great experience at Verizon thanks to Omar. He immediately understood exactly what I needed and walked me through everything clearly and efficiently. We even ended up chatting about Verizon and some of the latest tech, which made the whole visit feel relaxed and enjoyable. Super helpful, knowledgeable, and easy to talk to, really appreciate the excellent service!”
“I have been having phone issues for 3days. Phone technical support was not helpful at all. I went into this store and everyone was so friendly. Lorenel was so helpful and patient. He thought outside the box to get my issue fix. He also educated me on the device. I left the store super happy. Lorenel is definitely a great tech support agent if not of the best”
“I had an absolutely fantastic experience at this Verizon location thanks to the exceptional service from Manager Lulu and Associate DJ.
From the moment I walked in, I was greeted warmly. They were both incredibly knowledgeable, patient, and went above and beyond to help me with upgrading my iPhone 13 pro to a brand new Google Pixel 10 Pro! Lulu demonstrated true leadership and professionalism, ensuring the entire process was smooth and efficient.
DJ was thorough, attentive, and took the time to explain everything clearly, making sure all my questions were answered. They are a fantastic team and represent the best of customer service. If you need assistance, I highly recommend asking for Lulu and or DJ! Thank you for the great experience I love my new phone!”
“Let's just say you get what you pay for! Price per/Mb is more than wired competitors, however, this is a locally owned company that does not sell your information/data and provides top-notch customer service and support! Their up-time is excellent and when there is the occasional issue (very rare) they are quick to communicate and a human answers the phone! Been a customer for 10+ years now. Cannot say enough good things.”
“Otis was great!. Excellent service. Very knowledgeable. Upgraded my dad to a new phone and the price was reasonable and the transfer was smooth. Otis was friendly and professional.”
“I was very satisfied with Alexis’s work. She went above and beyond at every step of the way, she not only had an excellent demeanor, but made my experience joyful. She walked me through how to turn off Find My, as well as help me navigate ID me so that I could get a teacher discount”
Open 24 hours
2653 Wilart Dr, Richmond
Internet Service Providers
“Jim is great. He runs Brand-X super professionally and has a deep understanding of network setups and concerns. They piggy back off ATT, so you do have to worry about ATT being spotty and shafting bandwidth lessees, but this is the case with many of the big companies too (many just use the others' infrastructure in a given place). Billing is honest and accurate, and services is second to none. The only reason not to use Brand-X is if you need guaranteed uptime like a business line, but otherwise they're the best in the Bay!”
11:00 AM - 6:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I went in to purchase prepaid internet. The rep Luis is very helpful and resourceful--and honest! His excellent customer service skills are worth shopping here for all your communication and entertainment needs.”
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“We had an exemplary experience with Savannah at this location! Our needs were a bit complex and she patiently, thoughtfully and completely explained everything to us. She made the whole transaction not only painless, but in fact enjoyable. What a remarkable experience to be treated with such care, and with such a delightful person. Savannah deserves a Raise!!”