Metro by T-Mobile receives mixed reviews on customer support. Some employees are noted as very helpful, patient, and knowledgeable, giving good deals and welcoming customers warmly. They assist with phone upgrades and explain processes clearly. However, support is described as super hit or miss, with other experiences involving clueless employees who give bad information and waste time. Longtime senior customers feel the company should not forget their loyal support. Overall, experiences vary significantly by visit and staff member.
The lady's were knowledgeable and gave me a good deal on my phone. I just moved to Oakland and they welcomed me like a family member. Good job on training them
May 2025
I went to a different location and they didn't bother looking at my phone but April was very helpful and understanding
June 2024
Good location. Good customer service. Very knowledgeable staff
