Verizon in Ojai, CA, operated by Victra, is a friendly and professional retail store dedicated to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and helpful staff, who go above and beyond to assist with various needs. Several reviews highlight staff members like Shelby, who was patient, helpful, and able to fix phone issues, making customers feel supported during frustrating situations. Sarah is praised for her exceptional service, especially when handling urgent and complex requests, demonstrating dedication and problem-solving skills that often turn customers into loyal clients. Phil is recognized for his helpfulness and patience, quickly resolving technical questions. The store is described as clean and organized, with a team ready to provide excellent customer service. The new manager is also noted for being warm and helpful, though some feedback suggests that improving the helpfulness of other staff members could enhance the overall experience. Overall, the store aims to connect technology to life in a trustworthy, fun, and profitable way, striving to make every visit a positive and trustworthy experience for customers.
Nathan was beyond wonderful! We went in to get my son a new phone, but also had several issues with our account, and he helped resolve all of it! He also helped us get the best price for the new phone and accessories. He was connecting, helpful, and so sweet. What a gem of a human!
July 2026
I had the most amazing visit to your store. Nathan is a genius & also so kind. He fixed everything on my phone. He made me feel like he really cared. He’s the best I’ve ever had help me. He’s my hero 👍
June 2026
Both employees, Scott and Chase, were wonderful—funny, efficient, and warm.
