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“The ladies at the store were excellent. Comma they were kind, understanding and helpful, and they had a lot of patient, particularly with a guy that does not understand technology very well. Overall it was a great experience,
Edgar Aguilar”
10AM - 9PM
2448 S Vineyard Ave #102, Ontario
Mobile Phones
“The team at the location was great. Went in for a problem we were having with our device and Verenice & Angelica were very great at helping out. The rest of the team also came in to help when they needed help.”
“AP & Heidy were extremely helpful, They assisted me quickly as soon as we walked in the store we didn’t have to wait and they were even able to actually sit with me & look through my bill to help me minimize it.
AP (Alex) really took his time didn’t rush and explained everything in detail. I am extremely Happy this store met our needs and beyond. The customer service was beyond 5 stars. Thank you!”
“Alyssa at Verizon was amazing! She helped me transfer to my own account and made the whole process super easy. She was kind, patient, and never made me feel like a burden. I really appreciated her help!”
“Reactivated my phone. Daniel helped me out with doing so. Wasn't pushy on add ons just a single recommendation from time to time but didn't over do it like a sales man which was nice. Had to get a new number which sucked but overall the experience was simple and easy and Daniel helped make it that way”
10AM - 7:30PM
2238 S Euclid Ave Suite E, Ontario
Mobile Phones
“Let me start with I was waiting at the Chino location and it was past 10 am which was there opening time and store was still close .So I decided to go to this location it was the best decision I made the lady there was so helpful so Happy there's still people like this Thank You So Much !!!”
“This guy is the best. He helped me return my service to Metro PCS after getting played by Total Wireless for $300.
I appreciate honesty when doing business.. thanks ?? Metro PCS”
“Bri did amazing helped me get a new phone nice price everything included with multiple people in the store, you killed it bri thank you so much. Best boost in town!”
“Zachery, has been exceptional and extremely knowledgeable on data, phones and accessories. He was also very courteous which is extremely rare in customer satisfaction these days. We will be back and recommend his service.”
“Frias is wonderful he helped us when we were looking for phones. He also fixes all of our issues we cannot fix on our own. My boyfriend couldn't figure out what app was advising too many adds and how to clean up his phone. He went in and this guy help him so quick and he is super friendly.”
“The Verizon representative who assisted us today was incredibly diligent, and knowledgeable. He explained the differences between each phone plans so we were able to make an informed decision we are happy with. Overall, we had a very positive experience.”
“Amazing service in an incredible location. Thank you Albert and David for all your help! You are all the real MVPs. Bonus points for all the dope people just making a girl’s day that much better.”
“The administration seems serious with a very helpful supportive contextualization on tasks needing to be completed, to handle what the visit to the store was for.”
10AM - 8PM
1 Mills Cir #415, Ontario
Mobile Phones
“THE best. Andrew is the young man who assisted me. He was knowledgeable and found me some great deals!. He was courteous and friendly, and I'm told he's the top salesperson in the area. Let him help you and you'll see why he earned that title!”
“Also only leaving this 5 star review because Jenny is the best. Metro customer service is awful and super sketchy as my account has been unknowlingly accessed and changed without authorization even while on the phone w metro however Jenny took the time to ensure I was taken care of.”
“On 2/24/26 evening Daniel assisted me with my purchase right before closing. He was extremely helpful with my 16 iPhone ? he even had to stay longer. He helped get my phone activated while managing other customers and closing the store. Well done!”
10AM - 8PM
1865 E 4th St D, Ontario
Mobile Phones
“I had an excellent experience at the T-Mobile location on 4th and Vineyard in Ontario. I originally came in to add a line for my son, but after working with Lily, I ended up moving my entire AT&T account over to T-Mobile—and I’m so glad I did.
Lily was incredibly patient, knowledgeable, and took the time to clearly explain all the terms and options without any pressure. She made sure I understood everything and answered every question thoroughly. From the moment we arrived, the representative who took our name was upfront and candid about the long wait time, which I really appreciated. Even with the wait, the service was absolutely worth it.
Andrew, the manager, was also fantastic. He helped transition a total of three lines and assisted with the data transfer, which can be a long and tedious process. He stayed engaged, supportive, and made sure everything was completed smoothly.
This team truly delivered outstanding customer service. Highly recommend this location if you’re looking for transparency, patience, and a team that genuinely cares about getting it right.”
“I was recently given an iPhone and had to transfer over all my information from my android. I came on my lunch break thinking I could get it done quickly. Wrong. I decided to leave my phone there while it updated and pick it after work. I came around 8:30 and was greeted by Jackie. She retrieved my phone from the back and gave me the bad news. Nothing had transferred over. She suggested I try an app and do it on my own. I told her the sad truth. I am not a tech savvy person. So naturally she offered her help. Cut to about 40 minutes later(it's after closing now) and this very kind, very patient young woman is STILL trying to transfer my stuff over. At this point, I had resigned myself to thinking it was a lost cause. And then, just when I had lost all hope, I hear Jackie say, "Man, I impress myself sometimes." She f****** did it! As I mentioned before, I am not a tech savvy person, so I have no clue what she did or how she did it, but boy oh boy, was I grateful. Between her knowledge, determination, and positive attitude Jackie made this one of the best customer service experiences I've ever encountered. Thank you Jackie!”
“The place is really fast for offloading but it is very tight if there's already a truck in there you will have a hassle backing up into a dock. But beside that they are fast”
“My husband is an over the road truck driver who needs to have his cellphone at all times especially to make his money. His phone stopped working and he went into this T-Mobile store and the Sales/Customer service representative Maritza went beyond to assist him and make sure he left with a working phone. We appreciate your great customer service and hope everyone at your location has your customer service skills. Thank you !”
10AM - 7:30PM
326 E Holt Blvd Ste C, Ontario
Mobile Phones
“Honestly this store had GREAT service. Everyone was so friendly and saved me a lot of money even when I didn’t ask them to. So go to this specific store if you want to save money and be treated nicely. Hands down 10/10 ??”
10AM - 7:30PM
562 W Holt Blvd A, Ontario
Mobile Phones
“Lucia is a superstar! I came here on Feb. 4th to get a new phone and to transfer all my data and Lucia was so incredibly sweet and patient with me. She was wonderful, even after I changed my mind several times! She had an amazing sense of humor and never seemed annoyed or hurried. She also was amazing to my 3 young kids who had to sit and wait for a long time while their mom shopped for a phone. She talked to my daughter about her ballet class, engaged the kids in conversation and made the whole experience great. I am so accustomed to poor customer service these days, that when I receive service this good, I am compelled to share my experience. Will definitely be back!”
“Best experience at a T-Mobile store… hands down! Both Sanjay and Bri are truly a great example of what customer service is supposed to be. They went above and beyond for us in so many ways, and even stayed a bit after closing just to help us out, without making us feel uncomfortable in any way. If I had a company, no matter what it was, I’d hire these two without a second thought. 10/10 experience, give them a raise!”
11AM - 8PM
4265 E Guasti Rd, Ontario
Mobile Phones
“I just stop to look and Marissa showed me a tablet..that I got free on a promotion likewise a upgrade on a iphone 16..that she package and took to UPS for my niece. I had a new phone that she transferred apps etc. Excellent customer service..nothing was hard sell..She does a fantastic job
.”
“I called to ask if they had a screen protector for my phone. He said yes, I asked what time they closed and he said 7pm. I told him I was in my way and if he could wait he said no problem. I called at 6:45, now that is what I call Customer Service!!!!”
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“Alli I did a wonderful job with my iPhone 12 and the screen protector she recommended had a much better touch response than the previous model.
Thanks Alli!”