1785 East Palm Canyon Drive, Palm Springs CA 92264
“The two big nationwide home improvement stores are the reason I’m now a new customer of this Ace Hardware. Why? We purchased a Schlage lock from one of the two big nationwide home improvement stores. They tried but couldn’t rekey it. We went to the other nationwide home improvement store. They thought they could rekey it, but the person wasn’t working that day or any day we visited. So we returned the Schlage lock and purchased the same Schlage lock at this Ace Hardware, but at a lower price. They didn’t have one person in key & lock department, they had THREE people working, but it only took one of them to rekey the lock. Better yet, no charge, since I purchased the new lock there. “Ace is the place with the helpful hardware man” & has won over this customer.”
490 E Sunny Dunes Rd, Palm Springs CA 92264
“Palm Springs oldest store has just about anything you might need. Larry and his crew always greet you right when you walk in. I wouldn't go anywhere else—highly recommend for any DIY stuff!”
652 Williams Rd, Palm Springs CA 92264
“Don't do what I did by showing up right before they close. Its bad as a customer. Eventhough I did, he helped me right away and had the part I needed along with additional information around the part, if I needed that as well. I am very appreciative of the willingness to help last minute. He even helped another customer shortly after me. I will absolutely return.”
1424-1426 North Palm Canyon Drive, Palm Springs CA 92262
“We have a midcentury modern house and were debating on colors for the exterior. While looking at the many paint samples on the wall, we were fortunate to start a conversation with Darin, who is the Color Advisor for Dunn-Edwards. We consulted with Darin about several color schemes and with his help, came up with a plan we are very excited about. We've never been to a paint store with a Color Advisor on staff and it made all the difference.”
5200 Ramon Road, Palm Springs CA 92264
“5/5 Stars – Incredible customer service in the paint department! I had a wonderful experience at the Home Depot paint department thanks to Robbin and Kenny. They were so incredibly helpful, patient, and creative while helping me choose and match custom colors. Remodeling and picking out paint palettes can feel overwhelming, but they took the time to make sure I got exactly what I needed. Outstanding customer service from start to finish—thank you, Robbin and Kenny!”
5201 East Ramon Road, Palm Springs CA 92264
“I just moved in the area full time and needed a home improvement store to go to. This Lowe's is the closest one to my place according to Yelp so I decided to give this Lowe's a try. I must say I was a little surprised by how bad the reviews were but kept an open mind. I needed some wood pieces to make a few shelves. I had just walked into the store to look around. Within a mins, someone yelled from across the aisle "Can I help you?" His name was Jay. I told him what I was looking for and Jay took me to the aisle and showed me all the choices. I got what I needed and Jay cut the wood to the sizes that I wanted. Jay was very careful to put some duct tape on the wood to minimize fraying. No one had ever done that before. Normally, cutting the engineered wood by an electric saw would cause the wood to fray very badly. I always have to buff it out when I get home BUT not this time! I also needed some products to fix my dameged polished concrete floors. I went to the flooring department and the associate was very nice but wasn't 100% confident what product might be the best fit for my project. He said we needed to go and see this guy who is very knowledgeable about floors. The associate took me to the knowleasgeable guy and it was Jay! Jay knew exactly what I needed for my floors. I was very impressed by everyone here, everything from asking me if I had any questions, helping me decide what I needed to cutting wood plank to the sizes that I wanted with such care. This was one of the most pleasant experiences I have ever had at a home improvement store. I am so glad this Lowe's is the closest store from my house!”
5200 Ramon Road, Palm Springs CA 92264
“Andy and Zach in the tool rental department are hands down the best! I made a mistake...while several and they were both patient and kind while assisting me. I could not express how grateful I am for these two individuals! Quality customer service!”
5200 Ramon Road, Palm Springs CA 92264
“Andy and Zach in the tool rental department are hands down the best! I made a mistake...while several and they were both patient and kind while assisting me. I could not express how grateful I am for these two individuals! Quality customer service!”
5201 Ramon Road, Palm Springs CA 92264
“I don’t normally write reviews, but Kevin truly deserves to be recognized for his dedication and his ability to go above and beyond for his customers. Kevin J. was extremely knowledgeable and informative about the different types of flooring, as well as the entire process involved with having new flooring installed. He took the time to explain everything clearly, answered all of my questions, and never once made me feel rushed. His professionalism, patience, and genuine willingness to help really stood out. What impressed me even more was that I had some additional questions about things outside of the flooring department, and Kevin was still able to answer those as well. His knowledge went well beyond his department, and it was clear that he genuinely cares about helping people. He went above and beyond what I would have expected from an associate, and that made a lasting impression on me. I’ve been to several Lowe’s stores over the years for various remodeling projects, and I can honestly say that I have never come across someone as professional, patient, knowledgeable, and helpful as Kevin. Lowe’s should be extremely proud to have an associate like him. He is a huge asset to your company and a wonderful representative of what exceptional customer service should look like. I’m going to consult with my wife, and when we’re ready to move forward, I will absolutely be back. Kevin is the only person I want to work with going forward. He earned my trust simply by taking the time to make sure I understood my options and felt comfortable with the process. Thank you, Kevin, for your time, your expertise, your patience, and for genuinely caring about helping me. I sincerely appreciate everything you did and the way you went above and beyond to make sure I had the information I needed. Kevin, you are truly a tremendous asset to Lowe’s. I hope your management recognizes just how valuable you are. Thank you again for all your help and for making such a positive impression. Sincerely and with great appreciation….Sebastian”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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