“my family has been with this bank before i was even born. we completely trust this bank. Id suggest you go to Jaquline for anything. If i forgot my bank account number she would pull it up asap and id be on my way after an easy depost:) Only problem i had once was with Eva. Jaquline was busy with somone and so i went to Eva. She asked me for my ID when normally youd just give them your credit card to use the last digits to look it up. She claimed she deposited it but after a week I didnt recieve my money. She thought i was making a payment to the bank:/ Luckily i called right away and we got it situated before my money was completely gone.”
“I needed a coin counter and called here because of great reviews. Daniel was super helpful and although this bank does not have a coin counter he directed me to where I could go to get it done, even giving me several ideas! Thank you, Daniel!”
“Had a very good experience working with Matthew Izaddoust and team. Very welcoming, helpful and guided through the whole process of getting me the best rates, service and a fast closing for my home loan. Much appreciated”
“My husband is a member, every time he goes the service is great very friendly staff, last week he went to make his car payment and was helped by James Newson he was very knowledgeable about the different services and gave my husband an offer to get a credit card without pressure my husband applied and was approved, James thank you for your service and knowledge.”
Open 24 hours
599 Castro St, Mountain View
Banks
“I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including settling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!”
Open 24 hours
501 Castro St, Mountain View
Banks
“7/18/19 Met Alex at this Miramonte branch in Mountain View. He introduced me to Kevin who is the Mortgage Consultant. Alex mentioned that he is in charge of Heloc but he recommended I also speak to Kevin which I did. 7/20/19 It's Saturday today so I will give them till Monday to respond to my email and see if they can help me with my needs for a Jumbo Home Refi for a Primary Home in Los Altos and a Second Home in San Francisco. More update next week.”
“Outstanding customer service! Having moved to the States two years ago, I faced multiple rejections when applying for credit cards, despite having sufficient funds in my account. My visit to the Chase Mountain View branch was a game-changer, thanks to Shahrzad, one of their bankers. She not only helped me submit an application but also tirelessly advocated for my case with Chase's credit department, ultimately securing approval.Shahrzad went the extra mile by thoroughly explaining all available credit card options, providing insightful recommendations, and offering valuable guidance on building my credit history. Her dedication and expertise were truly exceptional.In a world where exceptional service is often rare, Shahrzad stands out as a shining example of what customer service should be. If you're seeking financial assistance, I highly recommend visiting her at the Chase Mountain View branch.”
“Best service I have received at a bank for a very long time. Was greeted immediately after I entered, and every staff had a smile on their face. Kudos to them for doing the basic stuff right.”
“Wow, what a great bank for small business! Applying for the PPP loan for help during Covid19 crisis was a mad rush of emails, documenting and phone calls. My loan representative Alda as phenomenal. She’s taking my calls from early am to late at night helping me to get things submitted. Really never had such over the top service. She used the staff and manager of the San Jose Branch to fill in the loopholes in my questions. April, Chinnerah and Elizabeth are always a delight to interact with. Anyone with a small business must switch from the big banks. Chase, BoA and Wells only care about the bottom line. Treat yourself to a great Bank. You won’t be sorry!”
“I'm not sure why so many reviewers complain of long lines. Maybe some times are worse than others? I usually come in the morning and I don't have to wait long. I've been coming to this branch for many years and I've always been treated very well.”
“I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including settling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!”
“I went to open a new bank accountI got great service from jode everythingwent smooth and she was very clear about each detailThank you very much and looking forward for more service I after your great branch.”
“Big shout out to Phuong and team here for their excellent service! I had been out of country for over 5 years and all my banking accounts were dormant. I needed to make an urgent deposit to hold a place and team here really came through in helping my banking get up and running in no time. They initially let me know it takes atleast one business day for activations but understanding my situation, Phuong made several calls and worked with her team and got everything set up in an hour. All the staff members at branch were very friendly and happy to help. Thank you all again!”
“A big shout-out to Polly and her gangster squad here in this location. Palin, Connie and that newbie teller Raymond. Palin and Connie (and Polly !!!) are an absolute delight. They are always very willing and accommodating when I go there to drop off some moolah for deposits.`Very professional and personable . It is tucked in the corner of California and Castro, right across a Bank of America which can be hellish with the lines very often. The atmosphere at Bank of The West Castro St. is calm, welcoming and they laugh at my jokes ... which means they get how crazy I can be...in a versatile and full of finesse kind of way. Connie is often times the teller who helps me.`Polly would come around (I believe she is the branch manager) and would join in the chatter when I am the only one making noise echo and have it bounce like bad check against the walls of their first-floor branch. Palin has her sh%T together and if I am making a complicated transaction, she won't hesitate to come save the day. One time, I was having too much fun chit-chatting while my $$$ was getting deposited that I left forgetting my favorite visor (you know, the kind that shades your entire trunk). I called the bank and Polly answered the phone and told me that they will hang on to my visor and keep it safe until I am back there. This branch is super rarely swamped...even of Fridays ! Hence, not only are the clubs along this strip the best place to be on a Friday, this bank also got your grooves intact.”
Open 24 hours
444 Castro St, Mountain View
Banks
“I have appreciated the professionals at this Bank of America branch for years. When I have complicated transactions, money to wire, or specific questions, they have always been able to take care of my business and give me helpful answers. Today I worked with Bindu Alexander, Financial Center Assistant Manager. She was friendly, knowledgeable, resourceful and quick. Thanks for your help, Bindu!”
“I arrived 5 minute before they close and was welcomed by Ruben, he walked me to the debit card service and helped me with my task even after their office hour with humor, patience and efficiency”
Open 24 hours
1041 El Monte Ave, Mountain View
Banks
“4/14/20 Chatted w Romeo my personal branch manager today who was transferred to the Grant/Phyllis branch during this Corona Virus stage. I want to thank him for his dedication in supporting my Customer Service Needs as always: I met him 1st in the old Fremont branch that closed, 2nd the Main St Los Altos branch and now: this Mt View Office. If you need a passionate manager: go meet Romeo. He is the best bank manager in town. I highly recommend you contact him and inform him about my Yelp Review: 5 Stars”
Open 24 hours
608 San Antonio Rd, Mountain View
Banks
“I just had a great experience at this branch. They took my right in and Eric was super knowledgeable and helpful. I was trying to open a special kind of account and he knew exactly what to do. Not sure where the previous bad reviews were coming from. This place is great!”
“I had a great experience at the banking center today. The staffs( Wessy & Kiseri Tinsew) was incredibly helpful and knowledgeable. They answered all of my questions and understood my problem. They also helped me to complete my transaction quickly and efficiently, got my 25$ refund immediately. I am banking with BOFA castro street, Mountain View center for the past 7 Months and all the staffs are doing very good Job. Kudos Team!!!! (Few Staff Names: Kiseri, Sridevi, Elmira, Wessy) . Book an appointment early through online or else waiting period would be 45 mins to 1 hour..”
10AM - 2PM
608 San Antonio Rd, Mountain View
Banks
“Staff at this location is very helpful . they inquiry me too get a Citibank credit card and I got approved I just wanted too thank them for there support thank you Citibank employees you change my life.”
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“Just closed my account today due to current complication with FRB's stock dropped 99% and assets sold to JP Morgan.The service was as good as the day I went there and opened my account. No questions asked, every necessary details provided to me and swift service without even one second of delay. There was a bit of sadness in the air as we all can feel, but they served me to the last second with professionalism and efficiency.I am wondering why FRB had to go, I wish this did not have to happen.”