Madewell is a brand built on the belief that good days start with great jeans, offering women’s and men’s denim at its core along with everything to wear with them. The clothes are noted for being true to size, easy to wear, and made of really fine materials in earthy tones and muted colors, with many finding the prices reasonable. While the brand offers an incredible number of jean types, some customers note the sizing isn't the most consistent across different washes and models, and the store only carries a subset of the full selection, which can make trying on specific cuts difficult.
The customer service consistently receives high praise, described as excellent and on point. Staff members, including managers, are repeatedly highlighted as super patient, kind, very polite, helpful, and professional, often going above and beyond to assist with purchases or resolve issues. The store itself is tidy and neat with clean fitting rooms, and items are easy to search through. However, it can be very busy, described as a total zoo on weekends, making weekdays a preferable time to visit. Fans of the brand love the jeans and dresses, appreciate the inclusive sizing, and are excited by the new collections and styles.
I was having a hard time deciding between two different pairs of jeans and Lauren was SO helpful and kind. I left feeling like I made the right choice, and as someone indecisive, that’s a high compliment! Thank you, Lauren!
August 2025
The design has become sloppy in the last few years and the quality of clothing isn't as good anymore. Madewell has lost its edges, although this store at Stanford is quite pleasant to shop around. Nice location.
June 2025
Really friendly stuff - Malima made my day with her friendly and sweet attitude I had a wonderful experience
