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“We had exceptional assistance with some items we wanted to change (for smaller sizes) after receiving them as gifts. They had good suggestions if they did not have the exact item in stock.”
“I ordered a bag Friday afternoon and it arrived Monday morning! And I live in a “slow post code.” And it was USPS not UPS.
What kind of sorcery?
Fantastic customer service and SPEEDY delivery.”
“This Tommy Bahama is very nice at the Stanford Mall. Love going here to look and buy new clothes! The staff here is very, very nice even helping me remember that I had a $50 off coupon I’d totally forgotten about! Five stars all the way!!”
“This place is awesome! I bought a few items here and am going to contine shopping. Thank you Natalia for helping me find shorts and shirts. I was in a rush and she handled things efficiently. She super friendly too. Thank you”
“The store is lovely and the owner as sweet as can be. She is helpful and incredibly kind and knowledgeable. She is also very honest when it comes to helping you pick what’s right for you. Her items are high quality Italian linen that are heirloom quality. She also has semi precious jewelry that are very sweet - they are one of the kind. Don’t miss this little gem - definitely worth the time.”
“I was there today to exchange two jackets I bought online. Samantha was great and knowledgeable. I thought she was the manager for the kind of service she gave me. She was smiling and energetic, and processed my transaction promptly. The store was clean and well-maintained as well. There was also a greeting as soon as I stepped inside the store.”
“Outstanding service with the best in fine Italian style. Alterations are also very well done. My girlfriend and I outfit ourselves for our European trips here and we love it.”
“After having a less than mediocre time at a Chicago location I was hesitant to try again at the Palo Alto location but WHAT A DIFFERENCE. The Palo Alto location team collectively deserves an award for customer service - what a lovely experience from start to finish. They were so kind, found me a perfect assortment of denim and were just all around great to shop with.”
“I was having a hard time deciding between two different pairs of jeans and Lauren was SO helpful and kind. I left feeling like I made the right choice, and as someone indecisive, that’s a high compliment! Thank you, Lauren!”
“Quality and availability of products were great but the best part was the excellent service - Almichael and Chloe were very friendly, helpful, and overall amazing!”
“I had a wonderful experience at Urban Outfitters today. I came twice but the overall experience was so good.
A staff member named Melina (I hope I spelled her name correctly) was incredibly helpful, friendly, and kind. She patiently helped me resolve an issue and made the entire experience smooth and pleasant.
Because of her help, this location is definitely one I would prioritize coming back to. She truly made me want to shop at this Urban Outfitters more. Thank you so much!”
“Today, I returned a garment that was too small, and the employee helping me out (ponytail and beard, unfortunately I didn’t catch his name) was exceptionally helpful. He exchanged the item at the original purchase price even though the price had gone up over the past few weeks. He also accepted the return of the unworn item even though one of the paper clips was missing. Overall, it was a very positive experience with truly outstanding customer service. I love this store.”
“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”
“My family visited the Palo Alto JCrew store this weekend to find a black suit for my son. We found a perfect Ludlow suit for him but it needed alterations. Our sales assistant, Robin, went above and beyond, to help us get the suit to the tailor before she closed to expedite alterations. We needed the suit by Tuesday in time for a family funeral service. He personally came over to the tailor's shop, a few stores away, to ensure that everything was taken care. A big shoutout to the branch manager, Tony, who also went above and beyond to assisted in the purchasing. Excellent customer service!”
“Had such a great experience with Joseph and Sherri from the women’s shoe department. They made my shopping process super easy. They were very kind, easy to communicate with, and overall a joy to work with. I highly recommend them! 😊”
“Great products and even better service.
I want to give a special shout-out to the Korean staff member who helped me pick out a gift for my boyfriend. He was incredibly professional—tried on the clothes himself to help me visualize the fit.
He was honest and helpful, recommending styles based on my local weather and even showing me online-exclusive options. Although he suggested I order a color I liked online, I decided to buy two jackets in-store to show my appreciation for his hard work. Highly recommend this location if you want expert advice and a no-pressure shopping environment!”
“This was our first time coming to the store, and Fernando helped us from beginning to end. He found everything my husband needed from top to bottom, followed us to the fitting room, and kept checking on us to make sure we were taken care of. We ended up purchasing a lot of items because of the amazing service we received. This is what true five-star customer service looks like. Thank you, Fernando, for taking such great care of us and for bringing us back to the store because of your outstanding service!”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“⭐️⭐️⭐️⭐️⭐️
I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in, the customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable.
Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service.
I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you’re looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location.
On top of that, they have an amazing selection unique items I haven’t seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back.
Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience.
Thank you Sal and to the rest of the team!
George Toscano ?? and Happy New Years to everyone!??”
“What a lovely store...the clothes are really high quality and displayed beautifully. I love that they are constantly getting in new clothes, so it's always different when I go in. Special shoutout to Rica (hopefully I spelled it right), who was so friendly and went above and beyond to help me!”
“Brunello Cucinelli is awesome! I visit often, and the staff are always super friendly and welcoming. I really enjoy the layout of the store. The look and feel is very open and it feels like a high-end social space.
The sales reps are great and adjust their service to fit your needs. They have amazing refreshments, which is a nice touch you don’t see at many other stores (and in my experience, other stores usually only offer such perks during special events).
The tailor here is also fantastic, and they have free tailoring for any Brunello Cucinelli clothes. I recommend this place for anyone who is interested in luxury clothes.”
“I had a great experience today shopping here with my SA Astrid. Even tho sadly this store does not have the 25 small handbag I was looking for, she signed me up on a waitlist and is very patient presenting me and my friends with other recommended options. She is also very knowledgeable on the brand culture and product details. I would come back for any future purchases with Astrid.”
“The attention to detail and person care at this location is second to none. I was in a rush, needed some clothes and they took care of everything! Sign up for the Hugo Boss experience, worth the time.”
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“The only linen-exclusive shop I could think of in the peninsula which makes it special as linen has highest frequency for human skin.
The “downside” is that
~it’s not elastic (the irony) which gives some body types a bit room,
~it’s on the pricier side still.”