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“My go to store. Really like their bold and colorful style, making the pieces feeling unique and less bland. Size fits well (xs or s) and price is pretty reasonable especially when they go on sale.”
“I've already done a review of the Rodd n Gunn store at Manawa Bay, Auckland airport, where the exemplary experience enabled by the staff (Medi and Chaminda) there floored me. It was a continuation of a similar experience at their Tawa store in Wellington with the staff member Rahul being very helpful and courteous.
And now moving across the Pacific to California. I bought (quite a) few pieces for myself and as gifts in New Zealand, before making the hop to.San Francisco. One of them was a gift for someone in the US, and the size turned out to be wrong. I had the receipt, and armed with that I went to this store. I was half expecting it to be a problem, because of it being a different country, different inventory codes, different pricing, etc.
And yet, the manager (?) of the store - Anthony (spelling?) assured me that he'd do all he can after checking options. And he did. He got the size swapped out! I was delighted and relieved - after all, these garments don't come cheap.
And not only that, he went on to guide me about some other product lines very helpfully, informed me of the upcoming 4th of July offers and gave me the option to choose garments which I could pick up at the offer prices when they would go live.
Unbelievable, consistent service quality across countries. Are they all sent to the same training school or something?
It is such a delight to deal with the staff at any Rodd n Gunn store.”
“I like the cobbler and the products and service it provides. However, it's confusing on Google Map it's not existing unless you specifically ask for a cobbler...”
“Several weeks ago,I had a very positive experience when shopping at the Palo Alto location. I had a very large return, and the manager Daisy, was very pleasant and efficient. I will share my experiences with others, and encourage them to visit this store.
Linda B.”
“I was having a hard time deciding between two different pairs of jeans and Lauren was SO helpful and kind. I left feeling like I made the right choice, and as someone indecisive, that’s a high compliment! Thank you, Lauren!”
“Had such a great experience with Joseph and Sherri from the women’s shoe department. They made my shopping process super easy. They were very kind, easy to communicate with, and overall a joy to work with. I highly recommend them! 😊”
“The people who work here are really kind and helpful . The clothes are all sustainable and beautiful . I love the simplicity of the designs and the natural fabrics . It's great to find clothes that don't have prints on them . The store is clean and bright .”
“Had some shopping and returns to do today and didn’t expect such a pleasant experience, so I felt compelled to share. Brooke was such a ray of sunshine- helpful and warm, such a lovely person. Thank you for the nice experience!”
“Went in to buy some holiday gifts and the staff member was friendly. The shop is always so warm and welcoming. Love their wide variety of candles they have available.”
“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”
“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”
“This shop is very nice with great accommodating and the owner is quick to make sure customers feel valued! Styles to meet a wide range of tastes!! Check them out for your next outfit selections!”
“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”
“If you’re looking for comfy but exotic, out of this world designs, Ruth is the designer for you! I get complimented every time I wear any of her designs.Every. Single. Time.”
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“Sadly, I didn't get any photos inside the store, but we received *amazing* service and ended up purchasing several pairs of shoes for the whole family!
The staff was incredibly helpful, patient, and informative. Alex, in particular, asked a lot of questions about how often we hike and knew a lot of detailed specifications that helped my info-hungry husband make a decision.
Thank you to the staff member who showed me the other color options for the new Jasper MJ and spent extra time with me going over all the cute women's footwear. We've been a KEEN family for a long time, so it was a treat to visit the Garage 🤗”