Shoe Stores in Palo Alto, CA

“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”

“Such a lovely store! Smells wonderful when you first walk in and has a unique but nice flow to it. The staff are attentive but not overwhelming. I had a great interaction with one of the women working in the plant area and she helped me find a specific plant in an arrangement I wanted.
The one and only downside to me is the elevator since it was one of the scariest elevators I had ever been in- it was slow to begin with and then seemed to almost vibrate and shake and make some very unpleasant sounds. It didn’t seem to operate too poorly outside that but it was certainly a strange experience.”

“Well-organized store with plenty of seating room and the entire Allbirds lineup displayed. There’s a lot of staff waiting to help out; for us, Maria was very professional and answered a ton of questions! It really helped our selection process.”

“I was blown away by how awesome these guys are! I came in for a zipper fix on a jacket and they were so kind, efficient, and crazy quick. Plus the jacket was as good as new afterward and exactly what I needed; the shop is also very lovely and easily accessible. I will bring my shoes for repair here and only here from now on (plus other knickknacks like the zipper hopefully), and HIGHLY recommend that you do the same!”

“A repeat customer. The service is excellent and the staff expertise on sizing for longevity versus comfort is very helpful. A big selection of shoes too for all ages! We'll be back for the next pair in a few months ?”

“I was looking for an item that was not available on the website anymore and they called all the other Rodd & Gunn stores to find this item for me. Amazing staff.”

“this place is absolutely amazing. they did such an amazing job protecting my boyfriend's loafers, I am stunned. I will definitely be coming back! The woman was so kind and attentive, she is very efficient and extremely talented. I honestly do not understand the poor reviews, this place is absolutely incredible!!! If you are considering going to Village Cobbler, take this as your sign- they do perfect work in a very reasonable amount of time for a great price. 10/10 I will not be going anywhere else.”

“The North Face store in Palo Alto is a remarkable destination for outdoor enthusiasts and fashion-conscious shoppers alike. Nestled in the heart of Silicon Valley, this retail gem offers an extensive range of high-quality outdoor gear, apparel, and accessories, making it a must-visit for anyone looking to embrace the great outdoors or simply elevate their everyday wardrobe.

Upon entering the store, customers are greeted by a warm and inviting atmosphere. The layout is spacious, with well-organized sections for various activities such as hiking, climbing, skiing, and casual wear. The store is adorned with stunning visuals of breathtaking landscapes and adventure scenes, instantly inspiring visitors to embark on their next journey. The knowledgeable and friendly staff members are always on hand to assist, providing personalized recommendations based on individual needs and preferences. Their expertise in outdoor activities truly enhances the shopping experience, as they can share valuable insights into the different products available.

One of the standout features of the North Face Palo Alto store is its impressive selection of gear. From durable jackets and insulated parkas to moisture-wicking base layers and rugged footwear, the variety is exceptional. The products are made with innovative materials and cutting-edge technology, ensuring that customers are equipped to handle any adventure, no matter the weather conditions. The store also offers a range of eco-friendly options, reflecting The North Face's commitment to sustainability—a vital aspect for many outdoor enthusiasts today.

In addition to clothing and gear, the store boasts an array of accessories and lifestyle products. From stylish backpacks and sleeping bags to trendy hats and gloves, there’s something for everyone. The North Face Palo Alto also features a selection of high-performance gear for extreme sports, catering to both seasoned adventurers and those just starting out.

Another highlight of this location is the community engagement that The North Face fosters. The store often hosts events, workshops, and talks, creating a space for customers to connect with like-minded individuals who share a passion for the outdoors. These events not only educate participants about outdoor skills but also promote conservation efforts and inspire a collective commitment to preserving nature.

The North Face Palo Alto also excels in its customer service. The staff is attentive and genuinely interested in helping customers find the right products for their adventures. Their willingness to go the extra mile, whether it’s providing a fitting consultation or sharing personal experiences, sets this store apart from others.

In conclusion, The North Face store in Palo Alto is more than just a retail space; it’s a hub for adventure, community, and sustainability. Whether you're an avid hiker, a casual weekend warrior, or simply someone who appreciates quality outdoor apparel, this store has something to offer. With its exceptional product range, knowledgeable staff, and commitment to community engagement, the North Face Palo Alto is a true standout in the world of outdoor retail. A visit here is sure to inspire your next adventure and equip you with everything you need to explore the great outdoors in style and comfort.”

“Several weeks ago,I had a very positive experience when shopping at the Palo Alto location. I had a very large return, and the manager Daisy, was very pleasant and efficient. I will share my experiences with others, and encourage them to visit this store.
Linda B.”

“If you’re looking for comfy but exotic, out of this world designs, Ruth is the designer for you! I get complimented every time I wear any of her designs.Every. Single. Time.”

“10/29/23I returned to order the petite jeans. This time the POS system was working. Teresa was very polite and helpful in getting my jeans ordered and expedited to me. I asked for the name of yesterday's cashier because I'd like to acknowledge her. She was very polite and patient while I tried to get my credit card problem resolved. Her name, I believe is Raji.. thank you all at Madewell 10/28/23Today I went shopping for jeans. I've worn Madewell jeans for quite a few years now so I stopped in there to see if I could find a replacement pair of jeans. I found that the style I currently have do not fit the same way as before so I tried on a new style, Vintage in dark wash. Hummm I liked them but since I'm short, the salesperson, Christina, suggested I try the petite version of the jeans.I decided to go ahead and purchase the ones they had in the store and order the petite version. When it came time to process the purchases, my credit card kept getting declined. I called my credit card company and they assured me that the card was working. It still would not process...the cashier there was very kind and patient, which I very much appreciated. She tried and tried and even moved the sale to a different register. Nothing worked.Brian, one of the managers came over to see what was happening and took the time to assist me in determining what the problem was. I am very appreciative of his professionalism and patience as we continued to try to get my card to work. It turned out that the simple purchase transaction went fine, but there was a problem with the on-line order where my card address was different from the ship to address. Brian hung in there with me trying everything and never showed any impatience.I am very impressed with the level of customer service and patience I experienced today...It was not a huge sale, just a pair of jeans.Thank you Madewell for the excellent customer service. I will go back another day to see if the problem has been resolved so I can order another pair of jeans..”

“Went in to buy some holiday gifts and the staff member was friendly. The shop is always so warm and welcoming. Love their wide variety of candles they have available.”

“This was fun. Blondie and I stopped by to just look around. I'm not in a position to shop here, except for something special perhaps. On the first floor is the cologne/perfume area, and I looked for a Dolce & Gabbana area, which they don't have. When I asked someone, I got attention from three people who were eager for me to try some exclusive brand that NM carries. We started talking about cologne scents like others discuss wine, which was new for me. Do I like citrus, or something a bit astringent? I didn't even know how to answer, but they had plenty of options for me to try. They handed me a glass of champagne, and even offered a second, which I declined. I took a look at the third floor restaurant and bar, because I was more likely to eat there than shop much elsewhere in the store. The menu looked casual impressive. Again, I really enjoy looking around a NM, regardless of whether I get anything.”

“This is a shout-out for Janice who works in the Women's clothing department on the second floor. What an asset to Macy's! Not only was she helpful and customer service driven when it comes to apparel, but she also unhesitatingly assisted me in finding the right exit down the escalator (there are many exits in this big store). Thank you so much, Janice, for making my Macy's experience exceptional.”

“As a regular shopping customer of the Neiman Marcus Stanford store, we really love shopping there because there is such a variety and every Department seems to be very well stocked. The customer service is over the top and we had the most wonderful sales representative .
Then we went to lunch on the top floor as we hadn’t done there in years.
As we usually go to the rotunda in San Francisco,
The food was surprisingly more delicious, then in the past
Seems to have improved quite a bit.
Love the traditional pop over.
My service was fantastic. I do remember one of the Server ‘s name was Jose, who was always taking care of me splendidly
We will definitely return, that’s for sure”

“Love this store! Jacob was superhelpful in helping me find a great business suit! He went out of his way to help me find shoes similar to what I'd pair with the suit to get a better feel of how it would look put together. The tailor, Mr.Said, took careful measurements and voila the suit was ready in a couple weeks! And Peter today helped me pick it up. (And he may have a second career as a Yelp cinematographer!) Super gracious! Zegna never disappoints! Been here before and now back again!”

“My favorite clothing brand with boho chic look that I totally love to rock! Stanford Palo Alto California store has awesome Sales Staff that are friendly & accommodating, making it my favorite Free People store. ?”