Summit Bicycles is a bike shop with locations in 5 different cities, catering to riders of all kinds - from road bikes to mountain bikes to commuters and cruisers. The business takes pride in serving its customers and consistently working to make their lives easier. Customers have had mixed experiences with the shop. Some have praised the staff for their friendliness and patience, like the time a customer got lost while renting bikes and the staff helped with the bike return, even after closing hours. Another customer appreciated the helpful service they received over the phone from an employee named Marcus. However, there have also been some issues reported with customer service. One customer had trouble getting a callback after inquiring about their bike, while another felt the staff could improve in this area. Nonetheless, the shop is known for providing quality service, with one customer acknowledging that the higher labor rates in the Palo Alto area are necessary for the business to thrive. Overall, Summit Bicycles seems to be a reliable bike shop that, despite some customer service challenges, is dedicated to helping its customers make the most of their time on a bike.
Great place with friendly staff. Knowledgable on what students would need for commuting on campus. Will come back when I decide to purchase a new bike.
November 2025
Amazing service! I said what I was looking for and they directed me to exactly the right bike for me and were super helpful recommending upgrades.
November 2025
The staff is so helpful and knowledgeable, and always so kind.
