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“Great customer service. Was able to test the bike for 15 mins (while a card and id was on file). Very knowledgable staff. They were patience as I asked all of my questions. Super happy with my hybrid commuter bike!
I went in and asked them to tighten something a few days after. Did it in about a minute.”
“We had a problem with a new bike related to parts availability issues . The Bike Connection went above and beyond expectations to make things right. Thank you! We will be long-time customers.”
“Shop team (thanks, Scott!) all really know their stuff with Canyon brand bikes. No major upsells on used bike maintenance or safety tune ups / checks, just good vibes of go out and learn your new-to-you MTB. Will be going back for maintenance I can’t do on my own (eg shock services) and plan to buy my next bike here when the time comes. Hopefully not for a long time.”
“Super nice guys, so fast, friendly and prices seem fair. They could easily fix something on my old bike that other bike shops didn't know. My favorite bike shop in Palo Alto so far and will definitely come back. Thank you so much!”
“Gavin was so helpful getting my bike tuned up! I’m new to road bikes and he gave me a lot of helpful tips and ride recommendations for the area - highly recommend! Thanks again!”
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“Tom at Velo Tech is awesome! He is super friendly and super knowledgeable. I trust him with my 2007 Pinarello. He upgraded my components and it rides like a new bike. Thanks Tom”