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11AM - 7PM
525 Alma St, Palo Alto
Sporting Goods
“I popped by to do a late return and not only were the staff accommodating (purchased in Dec 2025!), she was really warm and friendly too.
Sorry I didn’t catch her name but she was a fairly tall Asian lady.
Patagonia always delivers great customer service!”
“We had exceptional assistance with some items we wanted to change (for smaller sizes) after receiving them as gifts. They had good suggestions if they did not have the exact item in stock.”
“I go to this shop for all my tennis needs and always have an outstanding experience! The staff is incredibly knowledgeable and friendly, helping me select the perfect racquet, modify the tension of my strings, and even give some wise advise for my tennis elbow. I appreciate the attention to detail in their customer service. Highly recommend this shop to anyone, whether you're a beginner or seasoned player!”
“This place is awesome! I bought a few items here and am going to contine shopping. Thank you Natalia for helping me find shorts and shirts. I was in a rush and she handled things efficiently. She super friendly too. Thank you”
“Gabe and the team did a fantastic job w selling us our new Peloton treadmill. We couldn’t be happier w it. It’s like running on a cloud!!! I use it nearly every day!”
“? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?”
“Gavin was so helpful getting my bike tuned up! I’m new to road bikes and he gave me a lot of helpful tips and ride recommendations for the area - highly recommend! Thanks again!”
“Great products and even better service.
I want to give a special shout-out to the Korean staff member who helped me pick out a gift for my boyfriend. He was incredibly professional—tried on the clothes himself to help me visualize the fit.
He was honest and helpful, recommending styles based on my local weather and even showing me online-exclusive options. Although he suggested I order a color I liked online, I decided to buy two jackets in-store to show my appreciation for his hard work. Highly recommend this location if you want expert advice and a no-pressure shopping environment!”
“I came in for hemming today and had a wonderful experience. The associate who helped me, I believe her name was Amelia, was incredibly kind, patient, and professional. She made the whole process smooth and pleasant. I really appreciated her help and wanted to recognize her excellent service.”
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“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”