First City Credit Union Pasadena is highly praised for its attentive and helpful staff, with multiple reviews highlighting the exceptional service provided by team members like Stephen and Lloyd. Customers describe the staff as going above and beyond, taking the time to explain banking options clearly and assisting with account setup, mobile app configuration, and transferring funds. Stephen, in particular, receives consistent praise for his helpfulness, patience, and ability to guide members through various financial processes such as opening accounts, consolidating debt, and securing auto loans. His quick responses and detailed advice have helped members save money and make smarter financial decisions, even working past closing hours to ensure clients’ needs are met. Many customers appreciate the personalized attention, noting that the staff genuinely seems to have their best interests in mind. The credit union offers competitive rates on personal and auto loans, and provides a range of services including life insurance, home equity lines of credit, checking, and savings accounts. Overall, members feel confident and satisfied with the services at First City Credit Union Pasadena, often describing it as a trustworthy and friendly institution where they receive professional guidance and excellent customer care.
I am very content with the service I have received from First City Savings Federal Credit Union. I have been a member for over 30 years . I have always received fast courteous and efficient service. I will always bring my banking needs to 1st City.
May 2026
I have been banking with them for 19 years or close to 19 years now and they always give me good service and I take care of me
January 2026
Long wait in line. They need to hire more workers. How you have four windows but only two workers.Thanks to Bank rep Lloyd for stepping in helping out.
