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“Crystal has been so professional in explaining the benefits of CD accounts. She’s knowledgeable and very respectful in dealing with me. Her personality is great as well!
Excellent !”
9AM - 4PM
790 E Colorado Blvd STE 150, Pasadena
Banks
“We are extremely satisfied with this Pasadena branch. The staff is very friendly and knowledgeable. Our organization has been moving additional accounts to this branch because of the attention and outstanding customer service we receive from all the associates. The support we receive in identifying financial products that fit our needs is unmatched!”
“My new eye doctor is at this location, was my first time and he probably sensed that I needed a hand, I had such a bad year with my health and my eyes, that I went there hopping for the best. His name Warren Xie OD, he did the best. I thank him from my heart.”
“Since I moved my business and personal banking services from a very large national bank, I'll admit, Bank of the West, specifically this branch, has a team of experts and most attentive individuals I have ever done business with! From the moment I met Lily and later worked with Sheradon... Most polite, professional and always mindful of my time. Bluntly, Sheradon is my favorite!”
“There is usually no wait, and the tellers are always willing to assist. On the few occasions I've had to wait, the personnel were always professional and apologized for keeping me waiting. Other branches may not even acknowledge you, but their personnel are well-trained in customer service.”
9AM - 5PM
300 E Colorado Blvd Ste 140, Pasadena
Banks
“Ohh feels so good!!I opened up a Bank of the West account in good faith.I deposited money even prior to receiving the card . But by the time I got my card I couldn't activate it because of the reason THERE WAS A NOTE ON MY ACCOUNT !! THAT NO ONE WORKING WITH THE BANK KNOWS HOW TO READ BECAUSE THEY COULDNT TELL ME???? over the phone. I know I have money waiting for me and that I needed to get verified at a branch level so they can combine my accounts .Ohh feels so good !That is why I was told to go to a branch and this one specifically is a wealth management one in pasadena which is special accounts . So I came here to activate my debit card and do any account maintenance to get my ? money as stated on the note they couldn't tell me .Ohh feels soo good!!!!Not really Because I was concerned when they couldn't READ AT THE BRANCH LEVEL... THE NOTE?? SO THEY COULDNT ACTIVATE OR GIVE ME A REASON JUST A STARE THAT MY ACCOUNT CANNOT BE ACTIVE .it at this level even with the special accounts department .. what department is this place so I thought !! the lady worked there said what WEALTH MANAGEMENT SIGN?? Feels so good ... But I didn't feel so good ..so now I'm left with a account that is closing for no reason that I am told ... But I have money in my account and waiting that I need to get so that it doesn't go missing under Ralph Vincent Mendoza Furigay . .. I need help any answers thank you .I HAVE ALSO BEEN GETTING EMAILS AND AUTOMATIC PUSH NOTIFICATIONS TO GET MY ACCOUNT ACTIVATED SO I KNOW THAT ITS ACTUALLY A GOOD ACCOUNT BUT THAT NOTE IS stopping the activation of my card and the employees can't tell me anything . preventing me from using my account .. MAKING IT SO THAT IT LOOKS ABANDONED AND THAT IS JUST WRONG IF SOMEONE TAKES MY ACCOUNT . AND HAVE ME NOT KNOW .”
9AM - 5PM
1 W California Blvd #512, Pasadena
Banks
“Lloyd was great!
He helped me with a new account and credit card. His service and follow up skills were top notch. I look forward to working more with First City.”
“Malena was really great in helping me purchase a new home. She is very responsive and made the process of obtaining a pre-approval letter and understanding what rates I was able to obtain very easy. I have nothing but good things to say about this branch and my experience here.”
“Cecilia is the absolute best!! I opened a business account here and it was very seamless. Cecilia was truly attentive to the process, updated me along the way, and was overall very helpful with the onboarding. I feel good about being at a local credit union as a business owner and this is the place to do it!!”
“Wonderful branch, great location, plenty of parking,, good hours. The working staff was knowledgable, capable, and friendly. I was able to get what i needed done.”
“I had an appointment at this Logix branch to open a new account and this was the closest branch to San Diego. So, I had a bit of a drive. However, I digress, and this review focuses on the following: (1) parking; and (2) service. PARKING LOT Keep an eye out! There is a parking lot behind the building, but it is next to a parking structure. The signage is small for the parking lot for Logix customers, and it looks like it's only for employees because of the size of the lot and the gate. I would have liked to know in advance where to park because the bank validates for its customers that park on the smaller lot. However, I parked in the structure because it looked more convenient and it was not too expensive. Logix does not validate parking in structure. SERVICE When I got inside, there was a receptionist that took my name and confirmed my appointment with Eduardo. I was early and she said it would be about 30 minutes, but Eduardo finished early and assisted me within minutes of my arrival--before my scheduled appointment. It took no time to open the account. Everyone was really nice at this location. All the customers inside the branch were either being helped or seemed to have been helped and waiting for an appointment. Logix had a lot of staff that were working hard to assist the customer. It never felt like customers were waiting on the employees to get through a rush of customers that weren't being helped. Quite the opposite. In conclusion, based on my current experience, I recommend this Logix branch.”
10AM - 5PM
177 E Colorado Blvd, Pasadena
Banks
“Extremely kind, welcoming, and helpful staff. I was seen to immediately and every concern I had/item of action was addressed efficiently and effectively. They also kindly offered me water and parking validation. 10/10 would recommend.”
“thank you to ecentral for helping me get my 2020 ford f150. thank you to sayra for helping me with the loan and also to sandra for going above and beyond with the whole process . she always kept me updated with everything and made it easy.”
“Vanessa was amazing to work with. She helped me finance my car and made the entire process smooth and stress-free. She was extremely professional knowledgeable and always willing to answer my questions. I truly appreciate your help and highly recommend to anyone looking for a great experience. Thank you, Vanessa.”
“I absolutely love come in to the bank, all of the team is just the most inviting. Mrs. Brenda always has the best smile, and is so sweet. I have never been so overjoyed with a banking institution as I am here at Pasadena federal credit union. Tha k you all so very much for being the very best”
9AM - 5PM
670 N Rosemead Blvd, Pasadena
Banks
“Have been a member for 7+ years and I always get treated with respect. They provide fast, clear, and friendly service. Always available to help with any issues I might need their help with. Buying a car or getting a loan from them has always been the best option. Clear guidelines and explanations on how loans work make me feel like I am with the best credit union. Definitely recommend it to others.”
“Everytime I come to this bank most of the time there is no line. That makes me very happy. I can maneuver through the bank quickly without waiting too long. They usually have 2 -3 tellers at all times which makes the line moves fast. The staff is very nice and welcoming. Parking can be difficult at times due to so many businesses in the same lot.”
“I WAS HONORED TO MEET THE STAFF AT THIS LOCATION. FIVE STAR RATING FOR THE HEAD MAMAGER. JOSE. HE SHINES BRIGHT. THERE SHOULD BE MORE STAFF WITH HIS PROFESSIONALISM . I MET SELIA PRIOR TO MEETING JOSE.HOWEVER, SELIA CALMED THE PROBLEM. SHE WAS PLEASANT AND KIND AS SHE EXPLAINED THE POLICY FOR CASHING CHECKS... SHE WAS INFORMATIVE AND CONFIDENT IN KNOWING THE BANKS POLICIES AND PROTOCALL. SHE TOO WAS PEOPLE FRIENDLY AND WARM . THE ATMOSPHERE WAS HEART FELT AND INVITING.
I WAS SENT TO THIS LOCATION BY GARY THE BANK MANAGER AT THE 2029 CENTURY PARK LOCATION. I HAD A VERY BAD EXPERIENCE THERE. HOWEVER, MEETING THE STAFF AT PASSADENA LOCATION MADE ALL THE DIFFERENCE FOR ME. IF I EVER NEED TO VISIT CITY NATIONAL BANK, I WILL COME TO THIS BANK. THE BANK MANAGER EXAMPLES NOTHING BUT A NICE REPRESENTATION FOR CITY NATIONAL. THIS BANK SHINES.”
10AM - 5PM
3677 E Foothill Blvd, Pasadena
Banks
“I been using citibank for years, and theres an emploee i have worked with for over 25 or more years Jimmy fong. Very patient and well knowable in his job. He has given me great advice, and help.me alot. The only thing I don't care for is the manger he watch every move and allway staring. I don't know if it's just when I come in or others. Jimmy know his job well. Great employee.”
“Great and friendly service at this location. Ask for Maria Avila, she puts customers first always and is polite. Hospitality from all employees and I’ve been coming to this location for about a year now to deposit and withdraw. Very nice and respectful.”
“I love this credit union. The decorations make you feel like you are in Hawaii. Lines are always short and the service is fast. The staff is professional, friendly, and understanding. Usually, it's only one teller however, they do not rush you. They make you feel good about being a member of their bank. Great interest rates on loans, savings, checking, etc. Plenty of parking in the rear lot or on the street. Note: They do not have a money-counting machine to count money they do it by hand the old-fashioned way. They do not have zelle yet. The ATM is only Available during bank hours.”
“I had the great pleasure of speaking with Byron Chew this morning, and I couldn't be more impressed with his service. Not only did he save me a trip to the branch, but he also provided invaluable insights by introducing me to some fantastic tools available right in the Chase mobile app. These features make it so easy to stay on top of my credit scores and financial health.
I also have to mention that every time I’ve visited this particular branch, I’ve had nothing but pleasant experiences. The staff is always professional, courteous, and eager to assist. Chase continues to exceed my expectations with their exceptional customer service and innovative banking solutions!
Highly recommend! ⭐⭐⭐⭐⭐”
9AM - 5PM
880 E Colorado Blvd, Pasadena
Banks
“My go to bank to do simple cash checks. Something about this place is just very nice to walk into. Customer service, very nice and welcoming. Security guards are nice and respectful as well.”
“Today I stopped by the Wells Fargo branch because I needed to deposit money onto my card, and I was pleasantly surprised by how well everything is organized. There were no lines at all, and they have two ATMs — fast, easy to use, and without any unnecessary steps. The parking lot in the back is a big plus: spacious, easy to find a spot, and just a few steps from the entrance. The entrance itself is convenient, everything is well thought out, and there is a separate accessible entrance for people with disabilities. I got everything done quickly and without any stress. A very pleasant branch where you can really feel the attention to detail — that’s why I genuinely like it here.”
“This place is awesome. Every few weeks when I lose my wallet, I swing by. They are able to print them out there and give you a new one within minutes. The wait times on the phone are insanely high which is why I'm knocking a star off. But I like my credit union. I've been with them for 17 years.”
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“Andrew suryapranata was amazing very fast friendly and respectful! He is a great person for the job his kind and friendly manner helped to make our visit a great one! I would definitely recommend him and his company to anyone! Thank for such wonderful service! You guys are awesome!”