J.Crew is a renowned clothing retailer that has been providing timeless and modern fashion for over 35 years. The company is known for its expertise in signature categories, such as cashmere, coats, blazers, and pants, and it also collaborates with other popular brands to offer a diverse range of styles. Customers consistently praise the exceptional customer service at J.Crew stores. Employees like Barbara and Stacey are described as patient, detail-oriented, and genuinely caring, going above and beyond to ensure customers have a satisfactory shopping experience. The staff is often commended for their graciousness and attention to detail. While some customers have noted that the Pasadena store has moved to a smaller location, they still recommend shopping at J.Crew, particularly for online orders with in-store pickup, as it can be less busy than other locations. Overall, J.Crew is highly regarded for its quality products, diverse offerings, and outstanding customer service.
Barbara went above and beyond to make sure our suit was absolutely perfect. She was patient, detail-oriented, and genuinely cared about getting everything just right. Hands down the best help we’ve ever had at J.Crew—can’t recommend her enough!
December 2024
I always buy online pickup in store, less busy than the century city location, well worth the money I think, no complaints and I definitely recommend to shop here.
June 2023
Above and beyond. From the moment I walked in the door the personnel here are gracious and a rare example of lovely customer service. It makes me want to return again and again! (And this is data gathered over multiple visits! Always an exceptional experience.)
