New Balance Pasadena is a customer-focused store that provides an exceptional shopping experience. Their Fit Specialists are dedicated to ensuring customers leave with the perfect footwear, offering personalized attention and expertise. The store carries a wide range of sizes, widths, and versatile apparel and accessories, catering to various needs, from running and walking to fashion. Customers consistently praise the store's professionalism and helpful staff. The manager and sales associates, such as Jose and Jonathan, are described as friendly, knowledgeable, and attentive, going above and beyond to assist customers, even during busy times. The store's fitting process is thorough, measuring every aspect of the customer's foot to determine the appropriate level of support. Overall, New Balance Pasadena offers a memorable shopping experience, with a wide selection of products and exceptional customer service that leaves customers satisfied and eager to return.
Jonathan was so attentive and knowledgeable! He offered me different shoe options without any pressure at all. Even while helping multiple customers at once, he balanced everything smoothly and still made me feel taken care of. Great customer service!
November 2025
as soon as I came in I was greeted. store manager went above and beyond. he was helpful to me and my mother. will come again!
October 2025
Was initially hesitant based on some reviews HOWEVER... my experience was amazing. Staff was super polite, helpful and informed. They made my transaction a breeze and would definitely recommend. Keep in mind I've only been here once so I could have caught them on a payday or something. But overall cool Newbalance experience.
