New Balance Pasadena is a customer-focused store that provides an exceptional shopping experience. Their Fit Specialists are dedicated to ensuring customers leave with the perfect footwear, offering personalized attention and expertise. The store carries a wide range of sizes, widths, and versatile apparel and accessories, catering to various needs, from running and walking to fashion. Customers consistently praise the store's professionalism and helpful staff. The manager and sales associates, such as Jose and Jonathan, are described as friendly, knowledgeable, and attentive, going above and beyond to assist customers, even during busy times. The store's fitting process is thorough, measuring every aspect of the customer's foot to determine the appropriate level of support. Overall, New Balance Pasadena offers a memorable shopping experience, with a wide selection of products and exceptional customer service that leaves customers satisfied and eager to return.
Jonathan was incredibly helpful, he single-handedly manage the floor on a busy afternoon and made it look easy. Really great customer service.
March 2026
Jonathan and the staff are so helpful and knowledgable. He took he time to help me and talk through all my options, great experience.
February 2026
Very friendly staff. We drove 1 hr to exchange some limited edition shoes. Erick was very nice and help to my husband and I. Definitely worth the drive.
