Verizon in Pasadena, CA, operated by Victra, is committed to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for being knowledgeable, professional, and friendly, with many customers praising their excellent customer service. A standout team member is Ashley, who has been recognized for her dedication and patience. She goes above and beyond to help customers, especially when opening business accounts or transferring lines. Customers appreciate her willingness to stay beyond hours to ensure all questions are answered and issues resolved, demonstrating her strong commitment to customer satisfaction. Her kind demeanor makes the experience enjoyable and memorable. Other staff members, like Melvin, are also appreciated for their helpfulness, especially during the process of moving business lines from other providers, making the process smooth and clear for customers and their employees. Customers note that the team explains everything in simple terms and makes sure they get the best service possible. Overall, Verizon in Pasadena is seen as a trustworthy and friendly store, staffed by professionals who genuinely care about their customers. Many customers highly recommend visiting the store for great service, helpful staff, and a wide selection of devices. The store strives to connect technology to life in a fun, reliable, and profitable way, making it a top choice for wireless needs in the community.
What a great experience we had with Jaime. He was personable as well as knowledgeable and he answered all of our questions regarding different plans. We got 3 new phones with new plans and the transfer process was easy. This made the change worth doing. I would highly recommend Jaime if you're looking for great service.
May 2024
Melvin - Excellent customer service.
Car charger equipment more than doubled in 3 years - not so good.
April 2024
ASHLEY WAS VERY PROFESSIONAL AND ADVISED ON THE BEST PHONE FOR ME TO GET.