Verizon in Pasadena, CA, operated by Victra, is committed to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for being knowledgeable, professional, and friendly, with many customers praising their excellent customer service. A standout team member is Ashley, who has been recognized for her dedication and patience. She goes above and beyond to help customers, especially when opening business accounts or transferring lines. Customers appreciate her willingness to stay beyond hours to ensure all questions are answered and issues resolved, demonstrating her strong commitment to customer satisfaction. Her kind demeanor makes the experience enjoyable and memorable. Other staff members, like Melvin, are also appreciated for their helpfulness, especially during the process of moving business lines from other providers, making the process smooth and clear for customers and their employees. Customers note that the team explains everything in simple terms and makes sure they get the best service possible. Overall, Verizon in Pasadena is seen as a trustworthy and friendly store, staffed by professionals who genuinely care about their customers. Many customers highly recommend visiting the store for great service, helpful staff, and a wide selection of devices. The store strives to connect technology to life in a fun, reliable, and profitable way, making it a top choice for wireless needs in the community.
Had a great experience today (7/6/26)! Matt was awesome and made the whole process so smooth and easy. He was super helpful, answered all of my questions, and made everything stress free. It was such an easy experience from start to finish. Definitely recommend working with Matt!
June 2026
I went to the East Pasadena location to upgrade EVERYTHING and Alfredo was the absolute best. He made the hardware and plan upgrade process so easy. I was able to trade in my old devices and walk out with new equipment the same day. Thank you!!
June 2026
Ivan was terrific! He answered my questions and shared offers that could save me money, two of which I would have been silly not to go with. Helpful, not pushy, and great service.