“Garrett went ABOVE and BEYOND to help with a complex motorcycle clutch hub replacement attempt. This is, I fear, one of the last proper hardware stores with old timers who have been there done that and can help you get your project done.”
“The go to place for all your hardwood, sheet goods, and moldings. Top tier customer service and quality products you can’t get at the depot or Lowe’s. Jesse and the entire team are always helpful and dedicated to getting you what you need.”
“Wow I had an issue and the manager Anthony took care of it with ease while dealing with a rush of customers due to the fantastic weekend sale I love this place Thanks ANTHONY!”
“I was looking for a few different things and found more there then I expected. The sales people were courteous and knowledgeable. It's very well stocked with everything.”
“I've been a customer for over 20 years and I won't take my trucks anywhere else. A few times they were too busy to take my truck so I tried other shops and it was always a disappointment. There is no one better to work on your diesel pickup. Not the cheapest, but they're honest and job will be done right, and it's hard to put a price on that!”
“*UPDATE* Upon returning to the store about a week ago, the prices and labels have been updated and made clear. The manager apologized and agreed it was handled poorly, in retrospect realized he should have charged what the box said. I'm happy to see a reasonable price and customer appreciation goes a long way. Updated fron 2 stars to 4. The checkout experience could use lots of improvements. Andre the manager does not believe in customers coming first, upon checkout I was charged 3x the listed price. Most stores universally honor the price on an item. I can see one box being mislabeled but cmon. The whole section is apparently wrong price and Andre will not honor it. It's the principle not the price. The volunteers are helpful and fair, unfortunately they have to do what Andre says even if he's wrong. They said it'll be fixed.. but still charged 3x the listed price.”
“I shop at the Paso Robles supply about once a week the staff is knowledgable and very helpful. John helped me to my truck and recommended Hills Science Diet for my 5 dogs. They are very healthy now. Robin M”
“I attempted to rate two outstanding employees who assisted me yesterday as I purchased my ride lawn mower. (LOWES rating site was a bit ODD). Brandon was my initial help. I was on the phone with him a few times regarding an Ariens- Ikon gas mower. He got me measurements, and all specs necessary to bring one home in a trailer. At Lowes he walked me through the process of purchase. Brandon provided FRIENDLY service all the way as this purchase developed from AM to pick up at about 4pm. ARMAND put the tractor together and teamed up with Brandon to show US the basics and safety of the ride mower. Armand walked me through securing the ride mower in the trailer and Armand stressed safety. Both gentlemen were outstanding, helpful, knowledgeable, and passionate about helping their customers!!!! I rate them a TEN!!! thank YOU both.”
“Thank you for all your help Kevin Nelson! He helped me make a selection, then walked around the store with me 3 times finding the right connections, and laid it all out on a cart so I knew how to install it myself at home. He is an expert. The best. I told awesome Matthew Stevenson at checkout about how great Kevin is and he agreed.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.