Old Navy Outlet is a popular clothing store known for its wide selection and friendly staff. Despite being an outlet, the store is well-maintained and inviting, with customers often impressed by its appearance. The staff at Old Navy Outlet is consistently praised for their excellent customer service. Customers have reported encountering helpful and polite employees, such as Casey, who went out of their way to assist with requests like size checks and item retrieval. The store manager, Sara, also demonstrated exceptional customer service by resolving an unusual situation for a customer, even though it was not the normal protocol. While the store generally receives positive reviews, some customers have noted that the checkout process could be improved, with fewer greeters at the door and more staff on the registers to facilitate faster checkouts. Additionally, there have been a few instances where customers experienced minor delays or confusion during the checkout process. Overall, Old Navy Outlet provides a pleasant shopping experience, with a good selection of merchandise and a team of dedicated and helpful employees who strive to ensure customer satisfaction.
Good selection of clothes for all. Had to ask for assistance to pay for our item.
February 2023
Good selection. Good prices. A little out of the way.
December 2022
I was that annoying customer calling right before closing and CASEY came to the rescue. I needed a size check on shoes and to place them on hold. He was SO polite, SO sweet and went to check. Yay! For saving this mama right before Xmas!!!!
