The Verizon store in Petaluma offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or schedule appointments online, with options for free 2-day shipping, same-day delivery, or in-store pickup. While Verizon provides reliable cell service in Petaluma, northern Marin, and West Sonoma County, some customers find the local store's advice and service to be only average. Appointments generally run smoothly, and staff members like Efrain and Hector are praised for their knowledge, helpfulness, and friendly attitude. They efficiently handle tasks such as data transfer and device setup, often exceeding customer expectations. Despite high prices, customers appreciate the connectivity and the personalized assistance received, especially when staff go above and beyond to ensure satisfaction.
2 times I have gone to this store with minor issues with my phone. Both times, the employees were very help and resolved the issues. Great in person customer service, thank you!
January 2024
Verizon is currently the most connected cell service for me in Petaluma, northern Marin and West Sonoma County. Their prices are steep but I need the service. The local store provides meh advice and service. I wish they trained their stall better and improved their actual in Petaluma City Limits service.
November 2023
Made an appointment and was treated with excellent service right on time. Exceeded my expectations based on how horrible their telephone and chat service is.
