Victra is a Verizon Authorized Retailer located in Petaluma, CA, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers consistently praise the knowledgeable and friendly staff who go above and beyond to help. Many reviews highlight the exceptional customer service provided by team members like Eric and Victoria. Eric is noted for his customer service orientation and his efforts to assist customers transitioning from other providers. He has been recognized for his commitment to resolving issues, such as unlocking phones, and ensuring customers have the support they need. Victoria is also commended for her patience and dedication while helping customers, even when faced with challenges. Overall, Victra aims to connect technology to life in a trustworthy and enjoyable way, making it a highly recommended choice for wireless services in the area.
Armando at the McDowell Blvd store helped me buy a new phone today. He was polite, professional and knowledgeable about which phone fit my needs. I will return and recommend him to my family and friends.
January 2026
I was helped by two of the most kind and knowledgeable young men very personable that’s why I choose Verizon because I can go into the store and get help every time and I don’t feel like I’m being rushed
December 2025
Both ladies working at the store were amazing and super helpful and patient. Very easy to talk to and now making this my go-to Verizon store!
