Banks in Placentia, CA

“Eddie Monterrozo, the Member Service Representative at the Placentia branch, is hands down one of the kindest and most patient bankers I’ve encountered. I came in with a lot of car loan and account issues that had been going on for a while, and it was a complete mess. Eddie was the right guy to handle it. Despite the circumstances, he didn’t judge and immediately went to work, calling different departments and advocating on my behalf.

In an age where everything is done online or over the phone, it’s easy to forget that sometimes you need to go into a branch and deal with a real human being who can make a difference. Often, when you call in, you don’t get the same level of personalized help. Eddie’s approach reminded me how valuable in-person service can be.

There were a lot of issues to go through, but Eddie tackled them one by one, educating me on how to handle things moving forward. This guy deserves a raise for sure.”

“Today I had an very lovely experience with Mia! I had read several negative reviews, but since I live close, I decided to go anyway. Mia was helpful, pleasant, fast and efficient in opening my account. I say just give it a try like I did!”

“Today I had an very lovely experience with Mia! I had read several negative reviews, but since I live close, I decided to go anyway. Mia was helpful, pleasant, fast and efficient in opening my account. I say just give it a try like I did!”

“Shout out to Melissa and the bank manger helping our family out at the last min before closing ! Melissa demonstrated amazing customer service she helped with all of my questions and was able to resolve my problem. It was refreshing to actually be be treated as a human and not turned away simply because they were almost closed. I hope Melissa is recognized for her outstanding customer service!! Sincerely two parents just trying to get by. Thank you again!”

“Two experiences here so far and both have been great! I needed some brand new bills for the holiday season and Lunar new year. The first time I walked in and waited in line to ask a teller, second time I walked up to a banker and inquired. Both times they asked the service manager and she said yes!! New bills are hard to come by so I was really glad that they had some in the cash vault. Here's a few do's and don'ts to make your banking experience better. Do - Look at your phone, go on social media do whatever the heck you do when you're not standing in a bank line and you'll be just fine. Expect to wait, there's usually 2 tellers on the line. Use online banking for your wire transfers, it's easier than you think. The amount of paperwork and signatures are unnecessary when you see a banker- for you and for them. Be considerate to the banking team, they don't make the rules they just follow them. Don't- Be mad, huffing and puffing that you're waiting in line to deposit a check that could have been done on your mobile app or at the drive up ATMs. Give the tellers a hard time bc you want to take out cash that could've been done at the ATMs. Walk in expecting to see a banker for a new account opening that can easily be done on line.”

“Two experiences here so far and both have been great! I needed some brand new bills for the holiday season and Lunar new year. The first time I walked in and waited in line to ask a teller, second time I walked up to a banker and inquired. Both times they asked the service manager and she said yes!! New bills are hard to come by so I was really glad that they had some in the cash vault. Here's a few do's and don'ts to make your banking experience better. Do - Look at your phone, go on social media do whatever the heck you do when you're not standing in a bank line and you'll be just fine. Expect to wait, there's usually 2 tellers on the line. Use online banking for your wire transfers, it's easier than you think. The amount of paperwork and signatures are unnecessary when you see a banker- for you and for them. Be considerate to the banking team, they don't make the rules they just follow them. Don't- Be mad, huffing and puffing that you're waiting in line to deposit a check that could have been done on your mobile app or at the drive up ATMs. Give the tellers a hard time bc you want to take out cash that could've been done at the ATMs. Walk in expecting to see a banker for a new account opening that can easily be done on line.”

“I bank with 5 different institutions, all great! But the personal attention from branch employees from the manager down is superb. Its definitely a place I want to do business at.”

“I am power of attorney for a friend who died on 11/21/2019. He had an account with Sprint for his phone and had the monthly chares directly paid through his bank account. I called Sprint to cancel his service and was told they could not help me because I did not know his PIN or his security question password. Twice I called them (explaining he was deceased) and they kept repeating that I needed his PIN or security question password. I then decided to go to Chase and ask that they not honor any charges to this account from Sprint. I was fortunate enough to get a banker named Jose A. Monterrosa. He was so gracious and helpful. He put a hold on any future payment to Sprint and also waived the normal fee that is charged for deleting autopay to this vendor. I have recently had occasion to deal with Chase Bank several times since becoming the power of attorney for my friend and I am totally impressed with their employees and their service.”

“Jordan is the most helpful professional banker I have had the pleasure of working with in years. He sussed out the problem, applied the solution and, got me on my way in ten minutes. I cannot recommend him and this BofA highly enough. An absolute pleasure to work with! Thank you, Jordan!”

“I usually do not go to this BofA but I was in the area running errands and stopped by the ATM quickly. To my surprise the ATM dispenses bills to your liking! Usually the ATM dispenses bills of one amount and it was a pleasant surprise. I've been inside this BofA a few times and the service is standard. Nothing special. The extra star is for their ATM bill option. Also, they have a drive-thru ATM which is convenient.”

“I usually do not go to this BofA but I was in the area running errands and stopped by the ATM quickly. To my surprise the ATM dispenses bills to your liking! Usually the ATM dispenses bills of one amount and it was a pleasant surprise. I've been inside this BofA a few times and the service is standard. Nothing special. The extra star is for their ATM bill option. Also, they have a drive-thru ATM which is convenient.”

“Jordan is the most helpful professional banker I have had the pleasure of working with in years. He sussed out the problem, applied the solution and, got me on my way in ten minutes. I cannot recommend him and this BofA highly enough. An absolute pleasure to work with! Thank you, Jordan!”

“I am power of attorney for a friend who died on 11/21/2019. He had an account with Sprint for his phone and had the monthly chares directly paid through his bank account. I called Sprint to cancel his service and was told they could not help me because I did not know his PIN or his security question password. Twice I called them (explaining he was deceased) and they kept repeating that I needed his PIN or security question password. I then decided to go to Chase and ask that they not honor any charges to this account from Sprint. I was fortunate enough to get a banker named Jose A. Monterrosa. He was so gracious and helpful. He put a hold on any future payment to Sprint and also waived the normal fee that is charged for deleting autopay to this vendor. I have recently had occasion to deal with Chase Bank several times since becoming the power of attorney for my friend and I am totally impressed with their employees and their service.”