Banks in Placentia, CA

“Eddie Monterrozo, the Member Service Representative at the Placentia branch, is hands down one of the kindest and most patient bankers I’ve encountered. I came in with a lot of car loan and account issues that had been going on for a while, and it was a complete mess. Eddie was the right guy to handle it. Despite the circumstances, he didn’t judge and immediately went to work, calling different departments and advocating on my behalf.

In an age where everything is done online or over the phone, it’s easy to forget that sometimes you need to go into a branch and deal with a real human being who can make a difference. Often, when you call in, you don’t get the same level of personalized help. Eddie’s approach reminded me how valuable in-person service can be.

There were a lot of issues to go through, but Eddie tackled them one by one, educating me on how to handle things moving forward. This guy deserves a raise for sure.”

“I did not renew my US bank's CD account with a 4.75% interest rate after the 11 months term ended. The US bank automatically renewed my CD for another year but at a much lower interest rate, 0.05%. US Bank also has a 1% early termination penalty on the account balance if I want to close the CD account before the end of the term. I closed my CD account with US bank, paid the 1% penalty to a US bank. I opened a CD account with Forbright Bank at an Interest rate of 5.12% and automatically renew at the end of the term with the high interest rate.”

“Maggie was very sweet with me. She asked me how my day was, after she served me she asked if there was anything else she could help me with, and she was very friendly!”

“Today I had an very lovely experience with Mia! I had read several negative reviews, but since I live close, I decided to go anyway. Mia was helpful, pleasant, fast and efficient in opening my account. I say just give it a try like I did!”

“Shout out to Melissa and the bank manger helping our family out at the last min before closing ! Melissa demonstrated amazing customer service she helped with all of my questions and was able to resolve my problem. It was refreshing to actually be be treated as a human and not turned away simply because they were almost closed. I hope Melissa is recognized for her outstanding customer service!! Sincerely two parents just trying to get by. Thank you again!”

“Jordan is the most helpful professional banker I have had the pleasure of working with in years. He sussed out the problem, applied the solution and, got me on my way in ten minutes. I cannot recommend him and this BofA highly enough. An absolute pleasure to work with! Thank you, Jordan!”

“Two experiences here so far and both have been great! I needed some brand new bills for the holiday season and Lunar new year. The first time I walked in and waited in line to ask a teller, second time I walked up to a banker and inquired. Both times they asked the service manager and she said yes!! New bills are hard to come by so I was really glad that they had some in the cash vault. Here's a few do's and don'ts to make your banking experience better. Do - Look at your phone, go on social media do whatever the heck you do when you're not standing in a bank line and you'll be just fine. Expect to wait, there's usually 2 tellers on the line. Use online banking for your wire transfers, it's easier than you think. The amount of paperwork and signatures are unnecessary when you see a banker- for you and for them. Be considerate to the banking team, they don't make the rules they just follow them. Don't- Be mad, huffing and puffing that you're waiting in line to deposit a check that could have been done on your mobile app or at the drive up ATMs. Give the tellers a hard time bc you want to take out cash that could've been done at the ATMs. Walk in expecting to see a banker for a new account opening that can easily be done on line.”

“The bank staff were very polite and welcoming. They greeted me with warm smiles and enthusiasm as soon as I walked in. The counter service was very quick, courteous, and professional.”

“Jordan is the most helpful professional banker I have had the pleasure of working with in years. He sussed out the problem, applied the solution and, got me on my way in ten minutes. I cannot recommend him and this BofA highly enough. An absolute pleasure to work with! Thank you, Jordan!”

“I’m giving 5 stars specifically for the branch manager, Gurindar Rai, and his amazing team, not for the bank as a whole. My overall experience with the bank had been an absolute nightmare. However, when I visited this branch, I was met with a warm welcome and genuine support.

The branch manager and one of the tellers took the time to sit with me, calmly listen, and help me figure out the issue with my account. They made the necessary calls on my behalf and resolved the issue quickly and efficiently. It was such a relief during a very frustrating situation.

Thank you for your professionalism, patience, and excellent service.”