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“Nice people inside, not too long a wait, sometimes when their busy its tough to get very specific banking questions answered, not always the fastest phone customer service, lastly 4 stars because all their ATM's are so slow, imagine depositing $100 in tip money, and having to stand their at 11pm with no one around having to wait for the dam thing to process your request, and then have it kick back bills, or not allow the whole deposit and you have to go to another branch, very frustrating. No plan to switch banks, but their ATMs are their biggest weakness around here.”
“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”
“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“The PSCU Concord Branch is so much more convenient at its current Willow Way location. Each and every time I have gone to this branch has been a pleasant experience. The employees who work there are extremely friendly, knowledgeable and helpful. Recently I went in to wire a large sum of money to a financial institution in the EST time zone. I was running a little late and wasn’t sure if I was going to get the wire off in time to make the 4PM EST cutoff time. Branch Manager - Robin worked promptly and efficiently to get the wire off in time. PSCU has been a great banking institution for our family for 30+ years!”
“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”
“Have been a member for over 20 years and I've never been dissatisfied with the service I get. ALL the employees are polite and patient. I've also invited family members to join. Won't go anywhere else but DVFCU.”
“Truly an amazing experience here at this location. Amanda Johnson & the other folks that I have worked with at this branch are just so sweet, friendly and go the extra mile to be helpful. These folks are the kind of people you adopt as family- Genuine & caring❤️?”
“Razan is amazing! She was so patient with me and answered all my queries with a smile. Razan also gave me a good financial advice! I have been going to this branch for a year now and everyone has been helpful and friendly, even their security guards too.”
“Love this place ,love the people in it . They are always welcome us with a smile, and never mind answering our questions, even if we feel like it's a silly one. Been with them for years. Not going any plase eals.”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“I've had nothing but great service with this branch. My account was hacked - not due their fault - and they were able to get me hooked up with a new account that same day. Everything went very smoothly. My ONLY issue is their hours. Anytime I want to go into the office, I have to take an hour from work. I wish they would have at least one day a week where they were open until 5 pm. Maybe adjust their hours to be from 10 am - 5 pm. That would be very helpful.”
“The staff at both the Clayton and Concord office have always been super friendly and helpful. There leading team is always professional and prompt. I can depend on Travis for my borrowing needs.”
“I was contacted by Amy in lending and was pleasantly surprised by her response to my previous review. We discussed my current situation and I am pleased with the outcome at this time. Amy went out of her way and above and beyond to reach out to me and was very understanding and helpful.”
“I have a bank closer to my house, and I will always choose this location as I LOVE the kind people there. I have been going to this location for over 2 years now, and the workers make your experience really personable. They are always asking how im doing and know my name by heart!”
“Knowing victoria cryptos has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawal of $13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try her and see the blessing. contact her today”
“This place is like family to me this is the oldest credit Union still opened because they know what they're doing ! Edgar Nunez is the assistant manager ...he rock and rolls.. he is number 1 Edgar is an ANGEL from HEAVEN ♥️”
“My person teller by the name of Joseline So Very THANKFUL for her compassionate. Gesture bec she know n I know how to have a dwindling amount in my bank account and can’t even withdraw any money.To STEPHEN the manager or lead who gets up to help me in opening the door bec I seems normal in my gait but I’m trying to hide my arthritic limb. Thanks to these very good staff !”
“I've been a member of this credit union since 1997, when it was originally called Contra Costa Federal Credit Union. I've always felt like my money was safe with this credit union, the fees are good and the service has been great!Just last week, I was locked out of my account when I entered the incorrect password online too many times. Although this was a hassle, I also realized that this lock-out feature is designed to keep my money safe. The very next day, before I even had time to call 1st Nor Cal to have my account un-locked, a representative made a pre-emptive phone call, informing me that he had already unlocked my account and it was good to go. You can't imagine how grateful I was for that call!I will continue to use 1st Nor Cal through retirement, as they have done very well by me.”
“Patricia Vallejo was very professional, knowledgeable and extremely helpful throughout the application process. Communication was excellent. She went out of her way to answer all our questions right away even after business hours. Patricia's expertise and positive energy just made the whole process incredibly smooth and on time. We can't thank her enough.”
“have been with ccfcu for over 50 years and appreciate all they do to help me with my many, many questions. thank you mark and mario, especially. wonderful people and always friendly and helpful.”
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“Alfredo is an EXCELLENT REPRESENTATIVE. He took his time to help me understand the type of account I was opening. And followed up with superiors to get answers to additional questions I had outside of his authority. It was a pleasure working with him.”