The UPS Store #5639 in Portola Valley is a locally owned and operated business that offers a wide range of services, including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Customers frequently praise the store for its expert and friendly staff, highlighting individuals like Henry and Oliver for their helpfulness and knowledge. The store is known for its excellent customer service, making it a trusted choice for both personal and business shipping needs. Visitors appreciate the well-kept location in a small plaza with convenient food and drink options nearby. Many loyal customers, even those who have moved away, continue to return for their notary and mailing needs, citing the professionalism and care of the owner and staff. This UPS Store is regarded as the best in the area, consistently providing a positive and efficient experience for all customers.
The patience and thoroughness that the UPS representative Ramirez showed in dealing with a complicated situation and awkward client was amazing. It could have been terrible theater but instead the UPS employee rose to the occasion and solved all dilemmas. Bravo!
July 2025
I had to ship a BUNCH of boxes, and Henry has been very kind and helpful with all the boxes I brought in, and gave me honest and thoughtful advice on pricing and packaging options that ultimately made me feel like I went to the right place. I highly recommend this location for your shipping needs!
August 2024
Ramiro was super helpful. Very easy UPS experience.
