Mailbox Centers near Portola Valley, CA

“I was in a jam and was trying to overnight a package and showed up 5 minutes before closing. There were multiple people in line and everyone was in a hurry. I did not get the name of the rad fella that was helping me but he was doing the work of 3 people and moving quickly to help everyone. It felt as if everyone in the store was on the same team and we were all trying to help each other with the coach (the rad employee) directing people kindly to what do and had a hustle I did not know existed anymore.”

“I'm in and out of the San Carlos UPS store often. The team working here are the best. Friendly, smart, and they really know what they are doing. Greatly appreciate all the effort and great service at this location. Thank you!”

“Sometimes we need the service to be quick but there is a big line because people is taking pictures for their passport, and for each customer that is taking pictures is about 10-15 mins wait, that makes the line bigger enough to leave and find another store, other than that the store staff is very nice”

“Sudha and her team did a fantastic job of helping me to ship about 40 boxes from their Los Altos, California store to Blaine, Washington. Many of these pieces were artwork with glass that they carefully wrapped and shipped for me. Also, an old wooden chest that they wrapped and shipped internationally for me. A few of the packages weren’t delivered to an address in Santa Barbara, California. I called Sudha and told her this and she put in a new address that I gave to her and then contacted me to let me know that they had been delivered. Also for the box that was going to London she contacted me to say that no one was there to receive it. And then she contacted me the following day to say that someone was there and they signed for it and did receive it. I just felt that she went above and beyond the whole time. They were very patient and kind. They were conscientious of cost and concerned that it may be more than I would want to spend. I felt that they were very respectful in that regard. Also, because I was there so many times, over the course of two weeks, shipping many boxes, I saw how they interacted with other customers, and they were always kind and gracious and helpful to them, and tried to help people as quickly as possible. It’s also just a very pleasant, clean store in a pleasant Shopping Center. It is easy to park. The parking is free. I almost always found a parking space right in front of the store. They had a cart that they could help carry the boxes in from my car. And they would come out to my car and load them onto the cart for me. They clearly know their trade. I recommend them highly!!”

“This is a review for dropping off a package for FedEx pickup—it's a fast convenient location and the staff is friendly. If you are looking for a local FedEx drop off location use this instead of the one located at the San Antonio Shopping center.”

“I love this place it was so easy we don't have a fax machine at work anymore an it's to much for me with the scan an all that email stuff if your not that savvy then this is the place to go .I had a deadline that day they saved my life because I was so stressed out I ended up having a Great !! Day thank you an ...HAPPY HALLADAY!!! ?”

“Anthony, of the Sharon Heights, Menlo Park, CA Store, was Fantastic! He was extremely quick in service, and for product recommendations. Therefore, I can highly recommend him, and this Store.”

“This ups store is probably the best one I've been to in the local area, when I went with my mother, the workers helped my mother with the packaging process, and were kind and helpful to us. If you need to go to a ups store, this is one the best ones there is.”

“The blond lady employee is rude, I had a pick up order since the app said so, blond lady said she can't find it even though on the app it clearly says it's ready for customer pick up. the Indian lady was trying to get my information and phone number so they can give me notifications when it's ready for pick up, but they didn't get any of my information. I'm upset, I even tried to call to check if the package is there and drops the call. Idk, if this is normal behavior but none of my issues were resolved, or even provided alternative approaches. I don't know who to believe, but this is not the service I expected. I even called off today to make time picking up the package. A wasted time off over picking up a package.

EDIT: Only editing it to 4 stars because the Indian lady was great and explained the situation hours later. She reached out to me, called me, and said they were having system issues. If only they said that at the beginning, I would have gladly returned at a different time. The blond lady blatantly lying to me about not receiving the package, instead of telling me they won't be able to accommodate me for an unknown amount of certain of time due to system issues, would have been better for me. She could have even suggested that I return later or tomorrow so they don't waste my time waiting for their system to work again. I may be upset or irritated but if they don't have the tools to assist me right now, I wouldn't have such a negative experience. Indian lady is great.”

“The lady was very kind and read my mind what I needed. I safely mailed out my very important document with her help and saved my time to drive to usps and wait on the line for long.”

“I have used this service for decades. Family-run, fabulous attitude, nothing is too much trouble for them. I take my recycling stuff to them so they use it when mailing packages.”

“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”

“I walked into the store feeling extremely concerned because the framed artwork I needed to ship internationally is both very fragile and of significant value, but I left feeling completely satisfied and confident that it would be handled and delivered safely. Ashlee demonstrated exceptional packaging skills and took great care in professionally and securely preparing the artwork for shipment. Violeta was extremely knowledgeable about the requirements and process for shipping such a valuable and fragile item internationally, and she clearly addressed my questions and concerns. Vince went above and beyond by offering to help carry the exceptionally large artwork from the parking lot into the store, which I greatly appreciated. Jenn was also very attentive and took the time to address all of my concerns, ensuring that I understood the process and felt comfortable with the shipment. The entire team demonstrated outstanding professionalism, care, and customer service, turning what initially felt like a very stressful experience into one where I left feeling reassured and confident in their ability to safely ship my artwork internationally.”

“Just got passport photos done here for my baby and had the loveliest experience with Robert! He was so friendly, warm, and helpful. Truly went above and beyond with his kindness and recommendations. Service was also super quick and we got our pics completed in less than 20 mins. Highly recommend!”

“Peggy, Bryan, and Brandon were all very friendly, welcoming, and helpful from the moment I walked in. They made the experience easy and pleasant, answered my questions, and provided great customer service. I really appreciated how kind and attentive they were throughout my visit :1”

“This is my neighborhood UPS and every time I go in the team is super efficient from sending packages around the US to returning something from Amazon I have had a good experience so far. Thank you UPS Belmont”

“I cannot thank Andretti at the Menlo Park UPS Store enough for his incredible professionalism, empathy, and outstanding customer service today. I walked in dealing with a highly stressful digital security crisis and a pending police report that left me unable to safely access my email on my phone. To make things harder, the store’s customer computer was down.

While an employee at a different UPS Store completely turned me away under these exact same technical constraints, Andretti immediately stepped up to problem-solve. He safely accepted my files via AirDrop to ensure my urgent 12-page document and cover sheet could be printed, organized, and faxed immediately.

He was kind, patient, and completely focused on helping a customer in a tough spot. Andretti turned a terrible day around and showed what true customer service looks like. This store has earned a customer for life because of him!”

“I’ve been renting a mailbox here since May 2021, It’s important to me knowing my mail and packages are safe from theft, and having 24/7 access to my mailbox is great. After hours the door is locked but if you rent a mailbox there, you get a door key.
Town & Country parking lot is a big headache at times, but I’ve always felt safe coming here. That is important to me.
The same team has been working here since I first rented my mailbox, and that kind of consistency is rare.I think that says a lot of good things about this store and the people working there.
I get my mail several times a week, and it’s always clean and well-staffed. The store has many convenient services and people are treated kind and helped quickly. They know what they’re doing. I’ve been to other ups locations/post offices and I’m glad
I chose the good one, since it is a part of my day.
Avoid becoming a victim of porch pirates, stolen mail or identity theft, and get yourself a mailbox in this SAFE location.”

“Wow! What a difference! New ownership & staff have turned this UPS location into an excellent and hassle free service!
It was absolutely horrible prior to the change.Finally glad to add this stop into my routine again.”

“A conveniently located neighbor. The staff is always friendly and helpful. Great for package drop-offs and additional services (e.g., notary). Highly recommended.”

“They messed up and they made good. I had to pay something despite the fact that it was their mistake. But Jay, the owner was gracious and admitted their mistake. BTW: ask for him if you have something complex. His staff aren’t problem solvers like him.”