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8:30AM - 6:30PM
1180 San Carlos Avenue, San Carlos
Shipping Centers
“I'm in and out of the San Carlos UPS store often. The team working here are the best. Friendly, smart, and they really know what they are doing. Greatly appreciate all the effort and great service at this location. Thank you!”
8:30AM - 6:30PM
50 Woodside Plaza, Redwood City
Shipping Centers
“Sometimes we need the service to be quick but there is a big line because people is taking pictures for their passport, and for each customer that is taking pictures is about 10-15 mins wait, that makes the line bigger enough to leave and find another store, other than that the store staff is very nice”
8:30AM - 6:30PM
650 Fremont Avenue Ste B, Los Altos
Shipping Centers
“Sudha and her team did a fantastic job of helping me to ship about 40 boxes from their Los Altos, California store to Blaine, Washington. Many of these pieces were artwork with glass that they carefully wrapped and shipped for me. Also, an old wooden chest that they wrapped and shipped internationally for me. A few of the packages weren’t delivered to an address in Santa Barbara, California. I called Sudha and told her this and she put in a new address that I gave to her and then contacted me to let me know that they had been delivered. Also for the box that was going to London she contacted me to say that no one was there to receive it. And then she contacted me the following day to say that someone was there and they signed for it and did receive it. I just felt that she went above and beyond the whole time. They were very patient and kind. They were conscientious of cost and concerned that it may be more than I would want to spend. I felt that they were very respectful in that regard. Also, because I was there so many times, over the course of two weeks, shipping many boxes, I saw how they interacted with other customers, and they were always kind and gracious and helpful to them, and tried to help people as quickly as possible. It’s also just a very pleasant, clean store in a pleasant Shopping Center. It is easy to park. The parking is free. I almost always found a parking space right in front of the store. They had a cart that they could help carry the boxes in from my car. And they would come out to my car and load them onto the cart for me. They clearly know their trade. I recommend them highly!!”
“I love this place it was so easy we don't have a fax machine at work anymore an it's to much for me with the scan an all that email stuff if your not that savvy then this is the place to go .I had a deadline that day they saved my life because I was so stressed out I ended up having a Great !! Day thank you an ...HAPPY HALLADAY!!! ?”
“This is a review for dropping off a package for FedEx pickup—it's a fast convenient location and the staff is friendly. If you are looking for a local FedEx drop off location use this instead of the one located at the San Antonio Shopping center.”
8:30AM - 6:30PM
325 Sharon Park Drive, Menlo Park
Shipping Centers
“Anthony, of the Sharon Heights, Menlo Park, CA Store, was Fantastic! He was extremely quick in service, and for product recommendations. Therefore, I can highly recommend him, and this Store.”
“This ups store is probably the best one I've been to in the local area, when I went with my mother, the workers helped my mother with the packaging process, and were kind and helpful to us. If you need to go to a ups store, this is one the best ones there is.”
“I have had such a great experience with this local post office. They have been so helpful when I have had packages that were misdirected, or need help with mail hold concerns. This morning I was trying to locate a package from a vendor for products I ordered but I had accidentally put the wrong zip code on the package. Amber spent about 25 minutes on the phone with me to try to help me with the issue. I had so many questions and she was very helpful in trying to answer all of them.”
“The blond lady employee is rude, I had a pick up order since the app said so, blond lady said she can't find it even though on the app it clearly says it's ready for customer pick up. the Indian lady was trying to get my information and phone number so they can give me notifications when it's ready for pick up, but they didn't get any of my information. I'm upset, I even tried to call to check if the package is there and drops the call. Idk, if this is normal behavior but none of my issues were resolved, or even provided alternative approaches. I don't know who to believe, but this is not the service I expected. I even called off today to make time picking up the package. A wasted time off over picking up a package.
EDIT: Only editing it to 4 stars because the Indian lady was great and explained the situation hours later. She reached out to me, called me, and said they were having system issues. If only they said that at the beginning, I would have gladly returned at a different time. The blond lady blatantly lying to me about not receiving the package, instead of telling me they won't be able to accommodate me for an unknown amount of certain of time due to system issues, would have been better for me. She could have even suggested that I return later or tomorrow so they don't waste my time waiting for their system to work again. I may be upset or irritated but if they don't have the tools to assist me right now, I wouldn't have such a negative experience. Indian lady is great.”
“The staff here are so kind and friendly ❤ and very patient...They were very helpful when I was trying to send my Selective Service letter. They were also extremely patient when I came to fill out my passport application: I was late and filled out both pages incorrectly...so grateful the staff took their time with me ❤? thank you ?
Also glad the office finally got an AC! No idea how the workers were surviving in summer months before that ?”
“The lady was very kind and read my mind what I needed. I safely mailed out my very important document with her help and saved my time to drive to usps and wait on the line for long.”
“Over the past two weeks I’ve been working on several projects that required multiple visits to FedEx, and I had the pleasure of being helped by Fabricio Aviles, the store assistant manager. I can honestly say the level of service he provided was exceptional.
Fabricio handled a wide range of requests for me—some of them pretty complicated—and every single time he delivered. He was patient, solution-oriented, and incredibly knowledgeable about the best way to get things done. Even when I came in with unusual or difficult requests, he found a way to make it happen and made the entire process feel easy.
What really stood out to me is how consistently professional and helpful he is. Because of my experience, I ended up sending five different friends to that location over the past couple of weeks for their own shipping and printing needs. Every one of them came back saying the same thing: they never expected a trip to FedEx to be such a positive experience, and it was entirely because of Fabricio.
FedEx is very lucky to have someone like him representing the brand.”
“Great customer service! Had a tricky custom print job (wonky original file) and the staff there were outstanding in solving the issue and printing the file in a timely manner.”
“I Needed to ship a complicated package and Reuben was majorly helpful. Amazing customer service and professionalism. I’d like to request he get a raise because Employees like Reuben are very hard to come by these days!!I will be returning to this location!”
“I have used this service for decades. Family-run, fabulous attitude, nothing is too much trouble for them. I take my recycling stuff to them so they use it when mailing packages.”
“This UPS access point at Michael’s makes it really easy to drop off packages. You just head to the register and after they scan it, they send/print a confirmation receipt. In total, it took about 1 minute.”
“Peggy, Bryan, and Brandon were all very friendly, welcoming, and helpful from the moment I walked in. They made the experience easy and pleasant, answered my questions, and provided great customer service. I really appreciated how kind and attentive they were throughout my visit :1”
“Just got passport photos done here for my baby and had the loveliest experience with Robert! He was so friendly, warm, and helpful. Truly went above and beyond with his kindness and recommendations. Service was also super quick and we got our pics completed in less than 20 mins. Highly recommend!”
8:30AM - 6:30PM
171 Main Street, Los Altos
Shipping Centers
“I walked into the store feeling extremely concerned because the framed artwork I needed to ship internationally is both very fragile and of significant value, but I left feeling completely satisfied and confident that it would be handled and delivered safely. Ashlee demonstrated exceptional packaging skills and took great care in professionally and securely preparing the artwork for shipment. Violeta was extremely knowledgeable about the requirements and process for shipping such a valuable and fragile item internationally, and she clearly addressed my questions and concerns. Vince went above and beyond by offering to help carry the exceptionally large artwork from the parking lot into the store, which I greatly appreciated. Jenn was also very attentive and took the time to address all of my concerns, ensuring that I understood the process and felt comfortable with the shipment. The entire team demonstrated outstanding professionalism, care, and customer service, turning what initially felt like a very stressful experience into one where I left feeling reassured and confident in their ability to safely ship my artwork internationally.”
“Could you please explain why there’s currently only one staff member assisting customers at the post office? The line has grown to about 15 people, and it’s been this way for quite some time. Are there any plans to return to having two staff members at the counter to help with the demand?”
“The drop location is inside Walgreens, at their photo center. The employee promptly recognized and accepted my package, scanned it, confirmed it is a new address label and offered me to receive a receipt via email or text. Courteous and efficient.”
“I've found this very convenient as my closest neighborhood store, to be able to drop off labeled ready to ship packages, they scan and provide the receipt for tracking, and the next UPS truck picks them up.”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“There is usually not much of a wait time. But you must bring your packages wrapped & ready to ship. Easy drop off. Parking lot can get busy. Public transit close by including Caltrain and buses.”
8:30AM - 6:30PM
570 El Camino Real Suite 150, Redwood City
Shipping Centers
“Wow! What a difference! New ownership & staff have turned this UPS location into an excellent and hassle free service!
It was absolutely horrible prior to the change.Finally glad to add this stop into my routine again.”
“It's very refreshing to go into a Staples and be greeted by kind and pleasant employees. This Staples has the best Staples employees I've encountered in a long time. I was helped by a gentleman last Thursday morning and he was awesome. He was helpful and went above and beyond to help me out. Will definitely stick to this Staples for all my needs.”
8:30AM - 6:30PM
405 El Camino Real, Menlo Park
Shipping Centers
“I cannot thank Andretti at the Menlo Park UPS Store enough for his incredible professionalism, empathy, and outstanding customer service today. I walked in dealing with a highly stressful digital security crisis and a pending police report that left me unable to safely access my email on my phone. To make things harder, the store’s customer computer was down.
While an employee at a different UPS Store completely turned me away under these exact same technical constraints, Andretti immediately stepped up to problem-solve. He safely accepted my files via AirDrop to ensure my urgent 12-page document and cover sheet could be printed, organized, and faxed immediately.
He was kind, patient, and completely focused on helping a customer in a tough spot. Andretti turned a terrible day around and showed what true customer service looks like. This store has earned a customer for life because of him!”
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“I was in a jam and was trying to overnight a package and showed up 5 minutes before closing. There were multiple people in line and everyone was in a hurry. I did not get the name of the rad fella that was helping me but he was doing the work of 3 people and moving quickly to help everyone. It felt as if everyone in the store was on the same team and we were all trying to help each other with the coach (the rad employee) directing people kindly to what do and had a hustle I did not know existed anymore.”