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“Went there for my son’s passport and they are by far the friendliest post office I’ve ever been too. They answered all my questions and helped me with the process. They were busy but moving very quickly without forgetting their excellent customer service.”
“I just love the overall vibe of the OB post office!! Every time we go in we get service with a smile! Always all so helpful and kind. Love Gisel she couldn't be any nicer!!!”
“Me and my girlfriend came here for her passport application for the first time, and despite us having to get a document and coming back, Michelle at the front was able to see us. She was super kind, accommodating, professional, and overall awesome. She made the whole experience great and quick - thank you 🙏”
“This is the second time my package was delivered to someone else’s mailbox! PAY ATTENTION TO THE NUMBERS OR BETTER YET JUST DELIVER IT TO MY DOOR!!!
Update lol the manager Glen is amazing he rectified the situation which I am extremely grateful for. Going forward I’ll just pick up my mail at the PO.”
“I called the direct # for the post office and spoke with the most incredible person, Nidia. I had a unique question that couldn't be answered by online FAQs or the 800# staff, but Nidia listened to my situation, asked clarifying questions and then explained solutions to me clearly. She went above and beyond all expectations and showed true kindness. Nidia made the Pacific Beach post office look great and she deserves this 5-star review!”
“The person that helped me was very nice and helpful I came in stressed about getting a passport renewal but carlos was very nice and made the process of getting everything together alot easier”
“Everyone is always friendly when I drop by this PO. It does have some rush times like every other PO before closing, and it is fairly small, so you might have to wait a little longer if you need assistance.”
“THANK YOU VERY MUCH FOR THIS LOCATION WHERE SERVICE WITH A SMILE IS THE STANDARD BY WHICH ALL OTHER U$A POST OFFICES SHOULD BE MEASURED DURING THE SECOND HALF OF THE 2020$ DECADE!”
“I like this post office a lot. I've been coming here for more than 35 years. Christmas can be busy; but overall the staff are professional, polite, and nice people. Some of them can make you smile. This post office had one employee who stood out. This exemplary employee was Troy. A very nice person who really looked out for the customers. He was transferred to another post office and is still missed. This is a quiet, clean and well run post office. My only wish would be that they would have the service pricing more prominent.”
“Thankyou thankyou troy and darling for your help with my passport application. Every post office needs people like them. i didnt have a passport appointment last friday, i just went to ask information since it wasnt too far from my house. Troy told me that if i have my documents with me、they will help me since i was already there. I went back home to grab everything i need and when i got back to the post office, they were very extremely helpful, they helped me with a smile. Troy explained to me everything in details. I would give them a 10 star if i can. Thankyou”
“Usually not too busy compared to other locations and the line moves quick. All of them are quite friendly and willing to help. Not the Zombies you get at many other post offices”
“I thank you from the bottom of my heart.
I have been waiting for a suitcase from Germany for a long time, and it falls on the weekend and falls on Monday, which is the Martin Luther King holiday. According to the Internet, the package has arrived at the post office, but it will not be delivered until the next day. But because I have to take the flight back to my country the next day, I specially go. On one trip, the postmen passing by enthusiastically asked me what kind of help I needed. After looking around for no goods, they said they would pay special attention to me. I received the package more than an hour later. I just happened to see the postman appearing in the sun. I think they are all angels”
“I love going to this Post Office. I am always greeted politely and professionally either by Eric, Martha, Anne or Arnele. Really nice people with good values and great attitude!”
“Definitely a nice post office lots of parking, automatic doors, big inside, lots of PO boxes. The lady inside was fast and friendly. Did not see alot of staff which is pretty normal now a days, but overall nice place. Definitely had to use maps to find it since its tucked away so well.”
“Te people that work at this post office are so awesome!
Even though it’s now out of my way, I continue to keep my PO Box here because the staff are that incredible. Every single person who works here is kind, patient, and genuinely helpful. I’ve watched them deal with some truly difficult customers, and they still manage to stay calm, friendly, and even laugh it off. That says a lot.
Today really summed it up for me. I walked in and they greeted me by name — “Michael, here’s your box.” No line, no confusion, no hassle. They knew exactly why I was there and took care of it immediately.
In a time when customer service often feels rushed or impersonal, this place feels the opposite. You’re treated like a human being, not a number. That kind of consistency and care is rare, and it deserves to be recognized.
Hands down, the best post office I’ve ever been to. If the people who work here ever wonder if it makes a difference — it absolutely does.”
“I do love the post office but Ryan is correct, just because a dog barks the mail man stop delivering the mail. Without any notice, we had to go to the office to find out, that because of our miniature dog barks we didn’t have our mail delivered.”
“Place is good. Just adding my two cents as someone who also sucks with directions. Lens crafters has moved so it also isn't the best route to navigate to. The map someone drew on here is helpful. The post office is across from the old (now in construction) foodcourt and to the left of Spencer's. If your parking in the Nordstrom parking lot dont walk to the entrance of Nordstrom go to the butt of it- you'll end up walking through a narrow walkway 👍 hope this helps”
“The best way to receive mail and online shopping packages. Tip: You have to go in person, they have so many costumers that they don't answer the phone often.”
“All the gentleman working here are very polite and helpful! I will continue to have a p.o. box at this location because of the superb services, I have never had problems receiving or sending mail or packages.”
“I cannot confirm that the employees are unfriendly, like many others said. Yes, they are really busy and maybe stressed. But I have an understanding about that, seeing that nearly the whole counter was buried under packages, boxes, mail... I had to wait for a while but not exceeding five minutes.”
“Like most Military bases this base has a Post Office (staffed by civilians but mostly military personal) and is only accessible to those who have base privileges. No need to give it 1 star because you can’t access it. The staff is very kind and professional. I like to go to this location because it is clean, good parking and even when busy they move the line along quickly.”
“I visited this post office after having a very bad experience at the chula vista on 3rd post office from one of the Asian staff and nothing compared to the services at the city heights office. I received great customer service, fast, helpful and efficient services from the young male staff.”
“I scheduled a passport appointment for both my daughters a few weeks ago. We got to the post office 10 mins before our appointment. Once it was our turn, the whole process took about 20 mins, and I was able to make 1 payment for all fees. Thanks to Lisa, who was professional and very helpful.”
“Conveniently located. Really nice employees who answer your questions and explain how everything inside the Post Office works. Occasionally, with a sense of humor! 😂”
“First time visiting! Went on a busy Monday morning around 930am. I had 30 envelopes that I had to mail out for Father’s Day. I waited in a line for less than 5minutes. The postal agent took good care of each envelope printing out stamps for each one. My experience overall was good. I highly recommend this location.”
“I had a good experience here. A nice gal, possibley the manager, let me drop off a bunch boxes of USPS envelopes that I did not need. She was prompt, attentive and helpful.”
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“Love this post office so much. I have family all over the country so am constantly sending various packages coast to coast. The staff is always so kind and goes out of their way to help me get the best price for whatever I’m shipping.”