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“Solid customer service! Kemisha and Jude were kind and knowledgeable. I appreciated how simple the process was to get started and how quickly I was able to gain access to my new unit.”
“Excellent customer service and really friendly staff. They treat you like you are family. Tara knew exactly what customer service should be. Location is great and units are clean. Great people to do business with. Highly recommended.”
“This Extra Space Storage at this location is the best. It's in a good location, cleaned, and well kept. The office manager, Tanisha is super friendly & professional. She cares and understands her customers. She's always good about getting back to me whenever I called and they are out of the office.”
“Faby and Aaron are both very helpful. We got what we wanted the perfect storage size and affordable price.
It is way less off of our stress for what we are going through right now. Thank you once again!
Place is very nice. Highly recommend ❤️”
“Jessica is ABSOLUTELY AMAZING! My mother passed away in June and she has a storage unit at this facility. I couldn’t locate her key to her unit. I called for about a month almost every 3 days so someone could cut the lock and no one would return the call. Upon not making the payment for November Jessica called to let me know the card on file was declined. I was upset because you can call for nonpayment but not to cut the lock. However, Jessica was VERY EMPATHETIC AND UNDERSTANDING. Four days after speaking with Jessica my issues were resolved. I never received a call from the escalation department or a manager. At one point I was told they didn’t have staff at that location…not my problem. Someone in management should’ve contacted me and came out to cut the lock. For me Jessica should teach the rest of the staff and management how to be empathetic and how to follow up with people especially in delicate situations like the demise of a loved one. The 5 stars are for Jessica, not the company. I wouldn’t recommend SecurCare, unless you are dealing directly with Jessica. Jessica felt my pain and frustration and dealt with me accordingly. Jessica, I wish you PEACE, PROSPERITY AND MANY BLESSINGS. I want to thank you from the bottom of my heart! YOU ARE THE ABSOLUTE BEST!!!”
“I had a great experience at Extra Space Storage! Omar and Erick were both super friendly and professional from the moment I walked in. They helped me find the perfect unit for my needs and made the whole process quick and easy. The facility is clean, well-lit, and secure, which gave me peace of mind right away. Omar even took the time to explain all the details about access hours and insurance options, and Erick made sure my gate code worked before I left. You can really tell they care about their customers here. Highly recommend this location if you’re looking for hassle-free storage and great service!”
“Everyone is extremely courteous and helpful
Great experience , The sensor to get out has never worked , your at the mercy of someone to answer horn so they will let your car out . .”
“Very easy process clear directions - good price
When I went to facility I received good friendly customer service
Here we are 5 months later I was notified of a rate increase, I spoke with Sabrina and within a week she managed to get approved for a deduction of the new current rate to something very affordable - she assisted me in changing my due date and was overly helpful and pleasant to deal with! Sabrina is an asset to this company and provides grade A customer service!!!”
“First stop at a storage unit because we needed a place for our PTO. Can I just tell you all the customer service at this location is awesome. Lucas is so trustworthy and gave us good vibes! The location is clean and large. Secured facility with cams! You need to come rent the unit here! Thanks, Lucas!”
“Juan is very helpful and caring. When i went to rent a storage he had all the answers to all my questions. The place is clean and the storage i rented was the most cleanest i ever seen from my previous purchase from other storage places.”
“Marissa was awesome! She greeted me with a smile, explained everything clearly, and made moving in so easy. You can tell she really cares about her customers. I definitely recommend this place thanks to her!”
“I had good experience at Smart storage in Lancaster California customer service was great Helena she was very professional she helped me get my storage I was in and out I would prefer working with her again I will send customers to that site very respectable”
“We popped in yesterday for a storage unit .
Sally was fabulous. Helped with size unit I needed. Climate controlled Unit , reasonably priced. My Daughter went ahead and rented vehicle space . Extensive security cameras gave us comfort
Thank-you Sally you made the process easy”
“I had such a great experience here! I was looking for a storage unit and they gave me an amazing deal on a 10x10. The process was super easy, the staff was friendly and helpful, and the facility is clean and well-kept. I feel confident that my things are safe here. Definitely recommend to anyone looking for a good storage place with fair prices and great service!”
“Jeff provides excellent customer service and is always kind and helpful! Storage space is always clean. Easy move in process, and they have great deals. I recommend this facility. Thanks to Jeff, this was a great experience!”
“Maria Nunez has been a great help to me
From opening my unit when I couldn’t,locking it up as well, she helped me with tons of other things I couldn’t have done without her help”
8:30AM - 5PM
42034 3rd St E, Lancaster
Self Storage
“She was amazing. She took the time to show us what we were asking for and to show the units so we can be able to see which one to pick and they have this all promotions that you can use for your rental. You’re not gonna regret it they had a place clean in a very good security”
“Fantastic experience! Marissa was incredibly helpful and patient, making sure I found the right storage unit for my needs. She made the whole process smooth and stress-free”
“On time, friendly, very professional and courteous. Had us packed in under 8 hrs. Met us next day at new address on time and ready to go. Very pleasant would go with this outfit again”
“Great customer service. Nick is Amazing. Very kind and understanding. This location is always clean and quiet. I feel very comfortable and at ease knowing my possessions are in great care. Shout out again to Nick. You're customer care is great!”
“I trented a unit in may very nice staff thank you Nathan for answer all my questions and help I received from you to sign up online thank you so much for all the texts and making sure everything was going well.”
“I've used this storage facility a few times, and have been through a couple managers and Alex is by far the best. Customer service is second to none. Thank you Alex for your amazing care of me and my prizes possessions. Tracy S.”
“Great location, very convenient and safer than others in the area. I don’t get some of the other reviews, maybe they weren’t having a good day and decided to vent. I thought they were rather helpful and will recommend them to my friends and family.”
“Working with Josh at Sierra RV Storage was a great experience. Josh does everything he can (above and beyond) to take care of his customers and has a great, clean and secure facility at very reasonable prices. If you're looking for RV storage, I would highly recommend.”
“I had a great experience. Amelie was very professional and helpful. She assisted me care during a difficult time. The storage was clean and so was the entire property.”
“Absolutely LOVED Maribel’s hospitality. We rented a space with Storelocal for a few months and it was a joy. The storage unit was clean as was the building as a whole. We will be using this space again if needed. 10/10 recommend.”
“The AV self storage facility exceeded my expectations! The units were clean, well maintained, and secure. The staff was friendly and helpful, making the rental process very smooth. Access hours are very convenient, and pricing is very reasonable. Overall, AV is a reliable choice for anyone in need of extra storage space!”
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“Phoebe the best customer service she explain everything to me I was so happy with her service beautiful personally she help me out till the last thing of my lease I totally recommend you coming to her the best 10 plus ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”